{"id":2699467,"url":"https://alion.io/job/singtel-associate-engineer-tac-maintenance-networks","title":"Associate Engineer, TAC, Maintenance (Networks)","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":451},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T15:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T21:09:12Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.\nJoin us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.\nSingtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!\nMake an Impact by\nAnswer SingTel IPVPN and MS support calls within the targeted Service Level\nProvide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email\nLog reported faults into ticketing system\nProvide helpdesk support for general services\nProvide 1.5 indepth level troubleshooting for IPVPN and MS Services\nManage proactive monitoring service within the targeted Service Level\nProvide timely updates to customers on the status of outstanding issues within targeted Service Level\nManage customers fault enquires and provide quality assistance\nManage incident ticket queue within target defined\nSupport team KPI to meet Time to Restore\nManage coordination within inter-cross operational supports to ensure speedy fault resolution\nProvide escalation to relevant party on prolong outages.\nManage email within the targeted Service Level\nManage customers special requirements and processes\nManage coordination within inter-cross operational supports to ensure speedy fault resolution\nReview and improve operational processes to enable operations staff to operate effectively\nSkills for Success:\nMin qualification ITE/Diploma in Mechanical Engineering / Electrical engineering or equivalent.\nHave a passion for customer service and possess excellent customer handling skills.\nHighly motivated and able to work independently under pressure.\nGood communication and written skills in English or Bilingual preferred.\nGood in report writing and presentation skill. \nAre you ready to say hello to BIG Possibilities?\nTake the leap with Singtel to unlock new opportunities and accelerate your growth. 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