{"id":1232812,"url":"https://alion.io/job/singtel-associate-engineer-tier-1-5","title":"Associate Engineer (Tier 1.5)","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T05:56:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every \"hello\" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.\nProvide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email \nLog reported faults into ticketing system \nProvide helpdesk support for general services \nProvide 1.5 indepth level troubleshooting for IPVPN and MS Services \nManage proactive monitoring service within the targeted Service Level \nProvide timely updates to customers on the status of outstanding issues within targeted Service Level \nManage customers fault enquires and provide quality assistance \nManage incident ticket queue within target defined \nSupport team KPI to meet Time to Restore \nManage coordination within inter-cross operational supports to ensure speedy fault resolution \nProvide escalation to relevant party on prolong outages. \nManage email within the targeted Service Level \nManage customers special requirements and processes \nManage coordination within inter-cross operational supports to ensure speedy fault resolution \nReview and improve operational processes to enable operations staff to operate effectively.","description_format":"text","description_chars":1405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:25:06Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:23","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-associate-engineer-tier-1-5","json_url":"https://alion.io/job/singtel-associate-engineer-tier-1-5.json","meta":{"generated_at":"2026-09-28T03:45:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2321,"day_limit":5000,"remaining_today":2679,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}