{"id":1233040,"url":"https://alion.io/job/singtel-client-technical-specialist","title":"Client Technical Specialist","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-07T16:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-01T05:21:02Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services Centre.\nWe are looking for Client Technical Specialist, where you'll support enterprise customers by providing expert network troubleshooting, managing critical incidents, and delivering technical guidance. As a trusted advisor, you'll leverage your technical expertise to ensure customer network stability, support service availability while ensuring customer SLA commitments are met, drive successful issue resolution, and build strong client relationships through exceptional support and service.\nMake an Impact by\nAct as Subject Matter Expert with extensive understanding of client’s network setup/design\nProvide Technical Support for escalated incident from NOC engineers, troubleshooting and solving the issues\nProvide and/or review configurations of complex changes, documenting all changes including and not limited to maintaining network documentation\nManage incidents to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner\nProvide fault isolation and root cause analysis for technical issues\nPublish Technical Support Bulletins and other technical documentation in the Knowledge Base\nReview of technical documentation for training materials, manuals, troubleshooting guides, etc\nMaintain clear and effective communication with customers, ensuring they are informed and satisfied with the technical support provided\nFocal point for customers technical needs and serves as a trusted advisor by deeply understanding their network and aligning their needs with Singtel solution\nSkills for Success\nGraduate from Degree in Computer Science, Information Technology, Information Systems, or a related field\nMinimum 5 years of experience in network support, working with global customers, partners, and cross-functional technical teams\nStrong knowledge of networking fundamentals, including LAN/WAN, TCP/IP, routing, switching, and network security\nHands-on experience with routing and switching technologies such as MPLS IPVPN, Cloud Connect, BGP, and OSPF\nExperience working with at least one SD-WAN solution, such as Silverpeak, Cisco SD-WAN, VeloCloud, or Fortinet\nCandidate having SD-WAN certification and/or CCIE/CCNP is a plus\nFamiliar with enterprise networking solutions from vendors such as Cisco, Juniper, and Fortinet\nProven ability to configure, troubleshoot, and support large-scale network environments\nWorking experience in a managed service provider is a plus\nExcellent written and verbal communication skills are required\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":2999,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.702,"p_room":0.45,"age_days":23,"expected_fill_days":14,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-client-technical-specialist","json_url":"https://alion.io/job/singtel-client-technical-specialist.json","meta":{"generated_at":"2026-10-01T09:40:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":363,"day_limit":5000,"remaining_today":4637,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}