{"id":1233086,"url":"https://alion.io/job/singtel-commercial-operations-analyst","title":"Commercial Operations Analyst","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3836},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-02T16:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-12T23:34:51Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.\nThe Commercial Operations Analyst is responsible for overseeing the general adjustments process within Billing, while supporting the resolution of billing disputes across the division. This role is critical in maintaining high-value customer relationships, where accuracy and timeliness of adjustments directly impact customer satisfaction and business profitability. The analyst manages adjustments across billing systems (up to $10 million), ensures compliance with audit guidelines, and works closely with stakeholders across multiple levels, including senior leadership and external auditors. Proactive analysis of trends and root causes is essential to drive process improvements and minimize future billing issues. This position will be required to work according to the operational hours of the overseas operations they support.\nMake an Impact\nManage end-to-end general adjustments for customers, including high-value transactions\nValidate and investigate adjustment requests, ensuring accuracy and completeness\nMaintain all relevant supporting documentation for adjustments\nPrepare supporting documentation aligned to adjustment value thresholds, including credit summaries, credit memos, and executive-level approvals\nApply adjustments across all billing systems with appropriate approvals\nManage escalations to ensure transparency and timely resolution\nMaintain accurate adjustment reporting, including tracking revenue impact\nEnsure audit readiness through proper documentation and compliance\nConduct trend analysis and root cause investigations to identify recurring issues\nDrive process and system improvements to enhance billing accuracy\nCompile monthly analysis reports to support continuous performance improvement\nCollaborate with cross-functional teams including Finance, Sales, Legal, Networks, and Delivery\nSkills for Success\nDegree in Business or a related discipline\nMinimum 5 years of experience in a telecommunications environment with Finance or Risk Analytics exposure\nStrong understanding of billing systems, processes, and telecommunications products/services\nStrong analytical and problem-solving skills with high attention to detail\nAdvanced proficiency in Microsoft Excel and reporting tools\nExcellent communication and presentation skills, with the ability to engage stakeholders at all levels\nStrong time management skills with the ability to manage multiple priorities and meet deadlines\nGood to Have\nExperience in a commercial finance role within telecommunications\nKnowledge of risk management frameworks and audit processes\nFamiliarity with external platforms or interfaces related to billing and risk 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