{"id":1233061,"url":"https://alion.io/job/singtel-complex-fraud-analyst","title":"Complex Fraud Analyst","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":117000,"period":"year","method":"role_country_seniority_unknown","sample_n":41},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-06T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T22:03:48Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":44},"description":"Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it’s easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.\nRight now, Optus is focused on getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers.\nIt’s not about surface-level change. It’s about how we make decisions, how we work together, and how we deliver.\nAs a Complex Fraud Analyst, you will play a critical role in safeguarding Optus against customer, subscription, and network fraud. As part of the External Fraud Risk Team, you will lead complex fraud investigations, identify emerging fraud threats and attack patterns, and deliver actionable insights that strengthen fraud controls, reduce financial losses, and protect our customers and business from fraud risk.\nWhat You'll Do\nConduct complex investigations into customer, subscription, and network fraud to identify fraud patterns, root causes, and emerging threats. \nMonitor and analyse high-risk activity using data and fraud intelligence to detect, prevent, and mitigate fraud losses. \nPartner with internal stakeholders to investigate incidents, resolve fraud risks, and strengthen fraud prevention outcomes. \nRecommend and implement enhancements to fraud controls, detection capabilities, and risk management processes. \nDeliver clear fraud insights, investigation findings, and risk assessments to support business decisions, regulatory compliance, and fraud awareness initiatives.\nWhat You Bring\nExperience in a fraud, risk, investigations, or analytical role.\nStrong data analysis skills and experience working with large datasets.\nAbility to identify trends, investigate complex issues, and deliver recommendations.\nKnowledge of telecommunications products and processes is highly regarded.\nExcellent written and verbal communication skills.\nStrong stakeholder engagement and relationship management capabilities.\nA proactive, detail-oriented, and solution-focused mindset.\nAbility to adapt in a fast-paced and evolving environment.\nA collaborative approach and passion for protecting customers and the business.\nThe good stuff….\nCompetitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.\nFlexible working arrangements with opportunities to work three days in the office, two days remote or home.\nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.\nCompetitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.\nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.\nDirect your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.\nBuild meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).\nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.\nFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. \nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":4509,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"},{"event":"close","at":"2026-10-06T15:42:03Z"},{"event":"reopen","at":"2026-10-08T04:04:11Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.29,"p_room":0.28,"age_days":44,"expected_fill_days":18,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-complex-fraud-analyst","json_url":"https://alion.io/job/singtel-complex-fraud-analyst.json","meta":{"generated_at":"2026-10-21T04:03:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5913,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-complex-fraud-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-complex-fraud-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-complex-fraud-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-complex-fraud-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-complex-fraud-analyst"}]}