{"id":1232947,"url":"https://alion.io/job/singtel-contact-centre-specialist-network-operations-centre","title":"Contact Centre Specialist - Network Operations Centre","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Macquarie Park, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-14T16:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T22:03:48Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.\n\nAfter initial onboarding and training this will be on a 24 x 7 rotating roster 5 days required on-site\n\nOptus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nJoin Optus as a Contact Centre Specialist, where you’ll deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a large government client. Working within a mature ITIL environment, you’ll take ownership of escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability, continuity, and exceptional customer experience. This role blends hands-on technical troubleshooting with strong stakeholder engagement, contributing to customer satisfaction, compliance, process improvement, and seamless delivery of Contact Centre services.\nYour day to day will consist of\nDeliver technical support for Cloud Contact Centre environments, handling escalated incidents and customer issues.\n\nUpdate and maintain ServiceNow records, ensuring accurate tracking of incidents, changes, and customer interactions.\n\nExecute complex MACs, transitions, and after-hours changes in line with agreed processes and maintenance windows.\n\nCollaborate with internal teams and vendors to resolve technical issues and support customer security requirements.\n\nKeep technical documentation current to support ongoing operations and knowledge sharing across teams.\n\nParticipate in service governance meetings, providing updates, insights, and support for incident and problem management.\n\nWhat makes you perfect for the role?\nStrong ICT technical and operational background with experience supporting Contact Centre, Networks and Cloud technologies.\n\nProven troubleshooting, analytical thinking, and ability to manage user-facing technical issues under pressure.\n\nWorking to SLAs in a Network Operational Centre (NOC) environment and familiar with service management processes. \nExperience with ServiceNow, including incident, problem, and change management processes.\n\nAbility to work autonomously with strong organisational skills and flexibility to adapt to shifting priorities.\n\nExcellent customer and vendor engagement capabilities with a focus on positive outcomes and communication.\n\nStrong written and verbal communication skills, including clear documentation and stakeholder updates.\n\nAbility to coordinate across cross-functional teams and contribute to continuous improvement initiatives.\n\nWillingness to learn new technologies and ways of working. \nDesirable: Cloud skills, knowledge of major CC platforms, and awareness of emerging IP communications technologies\n\nThe good stuff…. | What’s in it for you?\nCompetitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.\n\nFlexible working arrangements with opportunities to work three days in the office, two days remote or home.\n\nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.\n\nCompetitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.\n\nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.\n\nDirect your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.\n\nBuild meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).\n\nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.\n\nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":5099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:25:06Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.45,"age_days":35,"expected_fill_days":18,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-contact-centre-specialist-network-operations-centre","json_url":"https://alion.io/job/singtel-contact-centre-specialist-network-operations-centre.json","meta":{"generated_at":"2026-10-21T04:06:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-contact-centre-specialist-network-operations-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-contact-centre-specialist-network-operations-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-contact-centre-specialist-network-operations-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-contact-centre-specialist-network-operations-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-contact-centre-specialist-network-operations-centre"}]}