{"id":1232995,"url":"https://alion.io/job/singtel-critical-facilities-operations-incident-response-engineer-data-centre","title":"Critical Facilities Operations & Incident Response Engineer (Data Centre)","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Security","role_family":"Security","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-10T16:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-26T07:52:05Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!\nMake an Impact by\nFacilities Monitoring & Operations\nMonitor and manage critical Data Centre (DC) facilities infrastructure in a 24x7 Centralized Network Operations Centre (CNOC) environment.\nPerform real-time monitoring of electrical, mechanical and environmental systems including UPS, generators, CRAC/CRAH units, power distribution systems, temperature and humidity monitoring, leak detection systems and access control systems.\nRespond promptly to facility alarms, incidents and abnormalities, and escalate issues to customer success team, technical specialists and customers based on severity and operational impact.\nEnsure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.\nCoordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.\nMonitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.\nIncident, Change & Maintenance Coordination\nSupport facilities incident management processes including incident logging, escalation, tracking and closure within defined SLA timelines.\nManage change requests workflow with internal teams\nEnsure proper documentation and shift handover updates for all incidents, maintenance activities and operational events.\nLiaise with internal stakeholders to ensure timely resolution of facilities-related issues.\nOperational Support & Reporting\nMaintain accurate operational records, alarm logs, escalation reports and facilities documentation.\nAssist in generating operational and facilities performance reports for management review.\nManage OneNxera Portal\nSupport continuous improvement initiatives to enhance operational efficiency, monitoring effectiveness and service reliability.\nEnsure compliance with operational procedures, safety requirements and data centre best practices.\nSkills for Success\nITE, Nitec/Higher Nitec or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.\nMinimum 2 years of relevant experience in Data Centre Operations, Facilities Operations or mission critical infrastructure environments.\nCandidates with relevant hands-on experience in 24x7 operations environments are encouraged to apply.\nBasic understanding of Data Centre facilities systems including power, cooling, environmental monitoring and building management systems.\nFamiliarity with facilities monitoring tools such as BMS, EMS, DCIM or Servicenow systems is advantageous.\nKnowledge of incident management, escalation handling and change management processes.\nITIL Foundation certification will be an added advantage.\nAble to work effectively in a 24x7 shift environment (12-hours shift rotation)\nGood troubleshooting, coordination and communication skills.\nTeam players with positive attitude and willingness to learn.\nAble to remain calm and organized during operational incidents and high-pressure situations.\nRewards that Go Beyond\nFlexible work arrangements\nFull suite of health and wellness benefits \nOngoing training and development programs \nInternal mobility opportunities\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":3674,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.5,"p_room":0.28,"age_days":45,"expected_fill_days":21,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/singtel-critical-facilities-operations-incident-response-engineer-data-centre","json_url":"https://alion.io/job/singtel-critical-facilities-operations-incident-response-engineer-data-centre.json","meta":{"generated_at":"2026-10-26T11:15:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15147,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-critical-facilities-operations-incident-response-engineer-data-centre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-critical-facilities-operations-incident-response-engineer-data-centre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-critical-facilities-operations-incident-response-engineer-data-centre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-critical-facilities-operations-incident-response-engineer-data-centre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-critical-facilities-operations-incident-response-engineer-data-centre"}]}