{"id":1233110,"url":"https://alion.io/job/singtel-eg-desktop-engineer-ssoe-ost2","title":"#EG Desktop Engineer SSOE (OST2)","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":419},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-30T16:00:00Z","employer_posted_date":"2026-08-30","last_verified_at":"2026-10-12T23:34:51Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.\nWe are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.\nAs an IT Support Engineer, the broad area of your job responsibilities will cover the following:\nPerform End User Support - Client Management\nPerform troubleshooting for client platform related problems.\nRespond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.\nPerform service request related to client platforms.\nMonitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.\nInvolve in client platform implementation/upgrade project.\nPerform follow-up with vendor on replacement of hardware.\nPerform asset management & update asset records.\nPerform user account management (eg. Create password, reset & delete)\nPerform local server administration to facilitate software distribution & patch management service.\nManage client platform implementation / upgrade project.\nEnsure deliverables meet service level requirement. Propose and implement action plan when required.\nEstablished facility management standards/best practices to ensure operation consistency across project / facility management teams.\nSubmit progress reports\nIdeal candidate should possess the following:\nCandidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline\nPreferably with 1 or more years related experience in Technology Administration. 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