{"id":1233062,"url":"https://alion.io/job/singtel-eg-it-desktop-support","title":"#EG IT Desktop Support","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-05T16:00:00Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-09-25T23:09:47Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Are you looking for value adding and impactful work?\nDo you want to make a difference with your expertise?\nWith us, you’ll be able to make it happen.\nNCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.\nWe believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.\nWhat we do\nWe drive our passion for harnessing technology.\nWe bring people and technology together.\nWe advance communities and transform industries.\nWe’re searching for a ITDesktop Support to be part of our diverse team of talent here at NCS!\nIf you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!\nWhat we seek to accomplish together:\nThis position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.\nResponsibilities:\nPerform Desktop Support services to users \nThis includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.\nPerform imaging/re-imaging \nPerform asset inventories\nPerform technical escalation to 3rd party vendor or resolver groups (where appropriate)\nUpdates Incident records\nCreates and updates work instructions (where necessary)\nDocument standards and procedures (where necessary)\nA little about you:\nMin 1 year experience in Microsoft Windows 10 and Microsoft Office 365\nClear Spoken & Written English.\nPossess at least one (1) of the following certifications or their equivalent: CompTIA A+;\nCompTIA Security+;\nCompTIA Network+;\nMicrosoft Certified: Windows Client; and\nMicrosoft Certified: Managing Modern Desktops.\n\nPrevious IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages\nDemonstrate knowledge in the support of workstations, and related components\nGood verbal and written communication skills\nGood coordination skills \nAbility to prioritize effectively and work with a sense of urgency\nEffectively communicates with teammates and managers\nAbout NCS Group\nWe want to create the extraordinary, and to impact millions of people everyday.\nWe believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.\nWe want to invest in you! \nGreat work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.\nWe create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.\nWe’re here to make the extraordinary happen.\nLearn more at ncs.co and our LinkedIn Career site.\nAll profiles are handled with highest level of confidentiality.","description_format":"text","description_chars":3611,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.601,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:2","win:tail","comp:junior,brand"],"computed_at":"2026-09-26T02:09:43Z"},"pay":null,"html_url":"https://alion.io/job/singtel-eg-it-desktop-support","json_url":"https://alion.io/job/singtel-eg-it-desktop-support.json","meta":{"generated_at":"2026-09-26T02:09:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2179,"day_limit":5000,"remaining_today":2821,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}