{"id":2348615,"url":"https://alion.io/job/singtel-engineer-end-user-services-2","title":"Engineer, End User Services","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-16T21:09:12Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.\nWe are looking for an Engineer, End-point Services to provide end-user computing and workplace technology support across the organisation. This role is responsible for the installation, configuration, maintenance, troubleshooting, and operational support of endpoint devices, ensuring incidents and service requests are resolved effectively and within agreed service levels.\nThe role will also support endpoint deployments, asset management, security-related activities, infrastructure changes, and technology projects while working closely with internal IT teams, vendors, and resolver groups.\nMake an Impact by:\nProvide on-site and remote technical support for desktops, laptops, mobile devices, peripherals, and other end-user computing equipment.\nInstall, configure, maintain, and troubleshoot endpoint hardware, software, and operating systems.\nPerform new machine setup, imaging and re-imaging, software installation, device configuration, and integration into the existing IT environment.\nInvestigate and resolve endpoint-related incidents and service requests, providing temporary or permanent resolutions where required.\nManage, track, update, and resolve incidents and service requests within agreed SLAs using ServiceNow.\nEscalate complex technical issues to third-party vendors or appropriate resolver groups and follow through to resolution.\nPerform desktop and laptop maintenance, including patching, troubleshooting, upgrades, and general device support.\nSet up and troubleshoot printers, scanners, virtual meeting solutions, and other workplace peripherals.\nProvide Level 1 troubleshooting for network-related issues to minimise service disruption.\nSupport endpoint and mobile device management activities using tools such as Microsoft Intune.\nSupport endpoint provisioning and deployment using tools such as Microsoft Autopilot.\nMaintain accurate hardware and software inventory records, including device registration, de-registration, ownership updates, and asset conversions.\nMaintain system configurations, incident records, work instructions, standards, and operating procedures.\nMonitor agreed service levels and provide timely status updates and reporting to relevant stakeholders.\nWork closely with IT Security, Server, Network, and other technology teams to ensure smooth and secure operations.\nAssist with the investigation and resolution of endpoint-related IT security incidents.\nParticipate in endpoint implementation, deployment, upgrade, migration, testing, and infrastructure change activities.\nSupport users across multiple sites, including remote offices, while maintaining high standards of customer service.\nSkills for Success\nDegree in Information Technology, Computer Science, Information Systems, or a related discipline.\nProficiency in Windows Operating Systems; knowledge of macOS, Linux, or Google Workspace will be an advantage.\nStrong knowledge of IT hardware components and hands-on troubleshooting.\nExperience with Active Directory user and endpoint administration.\nExperience with Mobile Device Management solutions such as Microsoft Intune.\nFamiliarity with deployment and provisioning tools such as Microsoft Autopilot.\nExperience supporting productivity and collaboration tools including Microsoft Office, OneDrive, SharePoint, Microsoft Teams, and Zoom.\nHands-on experience with IT Service Management platforms such as ServiceNow.\nUnderstanding of ITIL Foundation principles and IT Service Management best practices.\nGood understanding of endpoint security, patch management, asset management, and incident management.\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent communication skills with the ability to work independently and collaboratively.\nStrong attention to detail with a commitment to high-quality service delivery.\nCustomer-first mindset with a strong focus on user satisfaction.\nRelevant certifications such as CompTIA A+, Microsoft, or ITIL will be an added advantage.\nFluent in spoken and written English.\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":4512,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-12T13:15:15Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.75,"age_days":15,"expected_fill_days":18,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-engineer-end-user-services-2","json_url":"https://alion.io/job/singtel-engineer-end-user-services-2.json","meta":{"generated_at":"2026-10-17T01:01:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-engineer-end-user-services-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-engineer-end-user-services-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-engineer-end-user-services-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-engineer-end-user-services-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-engineer-end-user-services-2"}]}