{"id":1232811,"url":"https://alion.io/job/singtel-engineer-tier-2","title":"Engineer (Tier 2)","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":782},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-24T16:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T21:34:40Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every \"hello\" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.\nMake an Impact by\nProvide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.\nPerform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.\nServe as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.\nEscalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.\nCollaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.\nCoordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.\nWork closely with technology vendors to troubleshoot and resolve issues relating to Customer Premises Equipment (CPE), including routers and switches.\nParticipate in 24×7 shift operations and provide standby support when required to ensure continuous service availability.\nMaintain accurate incident records, technical documentation, and knowledge articles to support operational excellence and continuous improvement.\nContinuously enhance technical knowledge by learning emerging networking technologies, operational best practices, and troubleshooting methodologies.\nContribute to process improvements and knowledge sharing initiatives to improve service quality and operational efficiency.\nUndertake additional responsibilities as assigned to support evolving business and operational requirements.\nSkills for Success\n Willingness to participate in rotating 24×7 shift operations and standby support when required.\nDiploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline, or an equivalent combination of relevant education and experience.\nExperience in network operations, technical support, or incident management is preferred.\nExperience supporting enterprise networking environments and customer-facing technical operations will be an advantage.\nKnowledge of IP networking fundamentals and enterprise network technologies.\nUnderstanding of network troubleshooting methodologies and incident management processes.\nFamiliarity with Customer Premises Equipment (CPE), including routers and switches.\nExperience supporting networking technologies from vendors such as Cisco and Juniper is advantageous.\nUnderstanding of incident lifecycle management, root cause analysis, and service restoration practices.\nKnowledge of IT service management (ITSM) processes and ticketing systems is preferred.","description_format":"text","description_chars":3111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:25:06Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.854,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:71","velocity","win:early","comp:brand"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-engineer-tier-2","json_url":"https://alion.io/job/singtel-engineer-tier-2.json","meta":{"generated_at":"2026-09-30T02:36:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1826,"day_limit":5000,"remaining_today":3174,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}