{"id":2941279,"url":"https://alion.io/job/singtel-engineer","title":"Engineer","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":1175},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T11:32:07Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Singtel is where Technology meets Purpose.\nWe're building an AI-first telco for the future-connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.\nFrom transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.\nAt Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.\nThis is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.\nBacked by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.\nMake an Impact by\nProvide Tier 2 technical support for enterprise network services, managing complex incidents and service requests within agreed service levels.\nPerform incident investigation, troubleshooting, root cause analysis (RCA), and implement timely resolutions for network-related issues.\nServe as a technical escalation point for internal operations teams, Global Corporate customers, and business stakeholders.\nEscalate unresolved or newly identified technical issues to Tier 3 engineering teams with complete technical analysis and supporting documentation.\nCollaborate with customers across multiple regions to resolve technical issues while delivering a positive customer experience.\nCoordinate with internal business units, overseas telecommunications operators, and technology partners to maintain service availability and operational excellence.\nWork closely with technology vendors to troubleshoot and resolve issues relating to Customer Premises Equipment (CPE), including routers and switches.\nParticipate in 24×7 shift operations and provide standby support when required to ensure continuous service availability.\nMaintain accurate incident records, technical documentation, and knowledge articles to support operational excellence and continuous improvement.\nContinuously enhance technical knowledge by learning emerging networking technologies, operational best practices, and troubleshooting methodologies.\nContribute to process improvements and knowledge sharing initiatives to improve service quality and operational efficiency.\nUndertake additional responsibilities as assigned to support evolving business and operational requirements.\nSkills for Success\n Willingness to participate in rotating 24×7 shift operations and standby support when required.\nDiploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline, or an equivalent combination of relevant education and experience.\nExperience in network operations, technical support, or incident management is preferred.\nExperience supporting enterprise networking environments and customer-facing technical operations will be an advantage.\nKnowledge of IP networking fundamentals and enterprise network technologies.\nUnderstanding of network troubleshooting methodologies and incident management processes.\nFamiliarity with Customer Premises Equipment (CPE), including routers and switches.\nExperience supporting networking technologies from vendors such as Cisco and Juniper is advantageous.\nUnderstanding of incident lifecycle management, root cause analysis, and service restoration practices.\nKnowledge of IT service management (ITSM) processes and ticketing systems is preferred.\nAre you ready to say hello to BIG Possibilities?\nJoin Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.","description_format":"text","description_chars":4183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile 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