{"id":2082607,"url":"https://alion.io/job/singtel-operations-manager","title":"Operations Manager","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":850},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T11:00:18Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T23:45:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.\nWe are looking for an Operations Manager to lead and oversee Managed Services operations, ensuring seamless service delivery, operational excellence and compliance with agreed service levels. This role will drive operational governance, cross-functional collaboration and continuous improvement, with a key focus on managing the 24x7 Service Delivery Centre (SDC) to ensure service reliability, timely incident resolution and effective resource utilisation.\nMake an Impact by:\nProvide overall operational leadership, governance and oversight across multiple support teams, ensuring service delivery meets agreed SLAs, operational standards and cost targets.\nLead and oversee 24x7 Service Delivery Centre (SDC) operations, ensuring continuous monitoring, timely incident response, effective escalation and operational continuity.\nEnsure incidents, alerts and service disruptions are promptly identified, prioritised, investigated and escalated to the appropriate technical resolver teams.\nDrive operational accountability across teams, ensuring clear ownership of incidents, service requests, operational risks and customer-impacting issues.\nManage workforce planning, shift scheduling, manpower allocation and contingency arrangements to maintain uninterrupted 24x7 operational coverage.\nOversee local people and administrative matters, including onboarding, employee coordination, performance management support and workforce requirements.\nMonitor operational KPIs, including SLA compliance, incident restoration, alert response, service availability, operational backlog, change success rates and cost efficiency.\nAct as the key coordination point between Sudong and ES HQ, ensuring alignment of operational priorities, dependencies and service commitments.\nCollaborate with functional leaders, technical teams, vendors and stakeholders to resolve operational challenges, manage escalations and drive service improvements.\nOversee User Access Management (UAM) activities, ensuring timely access provisioning, modifications, revocations and periodic reviews in compliance with governance requirements.\nMonitor scheduled patching, maintenance and operational activities, ensuring timely completion and escalation of unsuccessful or outstanding tasks.\nGovern NOC and Telco Change Request operations, ensuring compliance with approved change procedures, implementation plans, rollback processes and operational readiness requirements.\nMaintain and enhance operational SOPs, runbooks, escalation procedures and shift handover processes to ensure consistency, accuracy and service continuity.\nIdentify recurring incidents, operational inefficiencies and service gaps, implementing corrective, preventive and automation initiatives to improve operational performance.\nConduct regular operational performance reviews and provide management reporting on service health, risks, resource capacity, productivity and improvement initiatives.\nDrive continuous improvement, operational transformation and process standardisation to enhance service reliability, operational efficiency and customer satisfaction.\nSkills for Success\nDegree or equivalent professional qualification in Engineering, Information Technology, Telecommunications, Business Management, Operations Management or a related discipline.\nMinimum 10 years of experience in telecommunications, IT services, Managed Services, service delivery or operational management.\nProven experience leading large-scale or multi-functional operational teams within a complex service delivery environment.\nStrong experience in operational governance, service assurance, incident management, escalation management and SLA performance monitoring.\nExperience managing or supporting 24x7 operations, including workforce planning, shift management and operational continuity, is highly preferred.\nSound knowledge of ITIL frameworks, IT service management practices and operational service delivery processes.\nStrong capabilities in manpower planning, capacity management, resource optimisation, performance management and cost control.\nGood understanding of NOC operations, change management, User Access Management, patching and maintenance activities.\nExcellent leadership, stakeholder management, communication and cross-functional coordination skills.\nStrong analytical, problem-solving and decision-making abilities, with the capability to manage critical incidents and operational risks effectively.\nExperience working with geographically distributed teams, offshore operations or captive shared services environments will be an advantage.\nExposure to operational transitions, service transformation, process improvement or automation initiatives will be beneficial.\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-08T11:00:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:8","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/singtel-operations-manager","json_url":"https://alion.io/job/singtel-operations-manager.json","meta":{"generated_at":"2026-10-11T02:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3127,"day_limit":5000,"remaining_today":1873,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-operations-manager"}]}