{"id":1453325,"url":"https://alion.io/job/singtel-senior-client-delivery-manager","title":"Senior Client Delivery Manager","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":206000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":714},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-29T08:34:50Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T19:41:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nAs a Senior Client Delivery Manager, you will lead the end-to-end operational delivery of managed ITSM services for a major Federal Government customer. Acting as the primary service delivery lead, you will ensure contractual service levels are achieved, drive continuous service improvement, manage critical incidents and changes, and foster trusted client relationships. Working across a matrixed organisation, you will coordinate technical delivery teams, optimise operational performance, identify growth opportunities, and deliver exceptional customer outcomes while maintaining financial and operational accountability.\n\nThis role is Canberra (ACT) based and requires a Federal Government Baseline Security Clearance, or the ability to obtain and maintain one. \nWhat You'll Do\nLead the operational delivery of contracted ITSM services, ensuring service levels, customer expectations, and commercial commitments are consistently achieved.\nBuild and maintain strong relationships with client stakeholders, acting as a trusted advisor and escalation point for service delivery matters.\nOversee major incidents, problem management, service transitions, and change activities to minimise risk and maintain service excellence.\nDrive continuous service improvement initiatives, identifying opportunities to enhance performance, reduce costs, and increase customer value.\nCollaborate with internal delivery teams, partners, and suppliers to ensure seamless service execution and successful project transitions into operations.\nIdentify emerging customer needs and business opportunities, partnering with account teams to support growth, innovation, and long-term account success.\nWhat You'll Bring\nHold a Federal Government Baseline Security Clearance, or have the ability to obtain and maintain one.\n10+ years' experience within the ICT industry, including significant experience delivering managed services and operational outcomes in complex enterprise or government environments.\nProven expertise in IT Service Management (ITSM), with strong ITIL knowledge and experience managing service delivery against contractual SLAs and KPIs.\nDemonstrated success leading cross-functional and matrixed teams, influencing stakeholders, and driving customer-focused outcomes.\nStrong commercial and financial acumen, with experience managing operational budgets, vendor performance, resource allocation, and service optimisation initiatives.\nExceptional stakeholder management, communication, and presentation skills, with the ability to engage effectively at all organisational levels.\nExperience with ServiceNow and managed services environments, with a track record of successfully managing complex customer relationships, escalations, and operational service delivery.\nThe good stuff….\nCompetitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. \nFlexible working arrangements with opportunities to work three days in the office, two days remote or home. \nCompetitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. \nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. \nDirect your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. \nBuild meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). \nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video. \nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":4887,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-29T08:34:50Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":0.9,"age_days":6,"expected_fill_days":14,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/singtel-senior-client-delivery-manager","json_url":"https://alion.io/job/singtel-senior-client-delivery-manager.json","meta":{"generated_at":"2026-10-06T22:15:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2496,"day_limit":5000,"remaining_today":2504,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-senior-client-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-senior-client-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-senior-client-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-senior-client-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-senior-client-delivery-manager"}]}