{"id":4007280,"url":"https://alion.io/job/singtel-senior-data-insights-analyst","title":"Senior Data & Insights Analyst","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-11-10T07:59:36Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:21:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nAs the Senior Data & Insights Analyst - Network Field Operations, you’ll be accountable for delivering high quality, trusted operational reporting and insights that enable effective decision making across field operations. You’ll support performance management, service assurance and continuous improvement across Access, Core, Mobile, Transmission and Facilities operational domains, and work as a trusted partner to Field Operations, Network Engineering, Network Management Centre (NMC/NOC) and Process & Transformation teams. The role uplifts operational reporting maturity and insight reliability, with a defined progression from descriptive to diagnostic and predictive analytics that support proactive operations, risk management and network resilience.\nWhat You’ll Do\nLead the roadmap, delivery and ongoing optimisation of Field Operations’ reporting, data and insights capability.\nTranslate business needs into clear analytical approaches, dashboards and reports.\nDefine KPIs and develop consistent performance views covering fault volumes, repeat faults and restoration times; planned vs unplanned work outcomes; workforce productivity, utilisation and backlog; and network availability, failure trends and incident drivers.\nEnsure reporting is timely, accurate and aligned to agreed KPI definitions and operational thresholds.\nAnalyse operational performance drivers and identify systemic issues across field, engineering and control functions, providing operational managers and NOC teams with clear insight into “what is happening” and “where to focus”.\nPartner with stakeholders to guide recommendations that improve compliance and drive operational excellence in frontline teams.\nAssess post-implementation performance to validate benefits realisation and operational effectiveness.\nImprove data literacy within operational teams through clear and engaging storytelling, explaining concepts to a range of audiences.\nApply external best practice to uplift reporting and insights capability and toolsets.\nProgress reporting from descriptive to diagnostic and predictive over time.\nContribute to roadmap planning for advanced analytics and automation use cases.\nWhat You Bring\nDesirable: 5+ years of experience in data analytics, business intelligence, reporting or a related data role.\nStrong capability in business intelligence and data visualisation, with expertise in tools such as Power BI, Power Query, Excel and Splunk.\nProven ability to design and deliver scalable, high-quality analytical and BI solutions using Power BI and related tools.\nStrong understanding of data quality, governance, reporting standards and analytical best practice.\nExcellent communication and stakeholder engagement skills, with the ability to provide guidance and influence outcomes without direct people management responsibilities.\nAbility to work autonomously in a complex operational environment.\nExperience with benefits realisation tracking.\nStrong analytical thinking and a process and continuous improvement mindset.\nThe good stuff…\nCompetitive remuneration and employee discounts.\nMake life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.\nFlexible working arrangements with opportunities to work three days in the office, two days remote or home.\nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.\nCompetitive leave policies, including additional ‘Connected’ days to focus on culture, family, health, community, or whatever’s important to you.\nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.\nBuild meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).\nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.\nFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.\nWe are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.\nWe also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":5097,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-10T07:59:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-11-10T23:23:11Z"},"pay":null,"html_url":"https://alion.io/job/singtel-senior-data-insights-analyst","json_url":"https://alion.io/job/singtel-senior-data-insights-analyst.json","meta":{"generated_at":"2026-11-10T23:23:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-senior-data-insights-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-senior-data-insights-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-senior-data-insights-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-senior-data-insights-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-senior-data-insights-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4007280}},{"tool":"search_jobs","arguments":{"company":"singtel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4007280},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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