{"id":1233047,"url":"https://alion.io/job/singtel-service-delivery-engineer","title":"Service Delivery Engineer","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3741},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-07T16:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-06T02:04:46Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services center.\nWe are looking for Service Delivery Engineer, who is responsible for providing Level 2 operational support for enterprise network, SD-WAN, server, virtualization, and cloud environments. The role focuses on incident management, technical troubleshooting, change implementation, security compliance, and service availability while ensuring customer SLA commitments are achieved\nMake an Impact by\nProvide Tier 2 operational support for enterprise networks, SD-WAN, servers, virtualisation, and cloud environments.\nTroubleshoot and resolve complex incidents involving routing, switching, firewalls, VPNs, wireless networks, Windows, Linux, and VMware.\nImplement approved network, system, software, patching, and maintenance changes in line with security and change-management procedures.\nMonitor service availability, system health, capacity, and performance to meet customer SLAs and maintain reliable operations.\nConduct root-cause analysis, coordinate with internal teams and vendors, and prepare incident reports and preventive actions.\nMaintain technical documentation, support 24x7 operations when required, share knowledge, and mentor junior engineers.\nSkills for Success\nGraduate from Degree in Computer Science, Information Technology, Information Systems, or a related course\nAt least 3 years of experience supporting enterprise IT infrastructure\nStrong capability in networking, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP, and SD-WAN.\nAbility to administer Windows and Linux servers, Active Directory, VMware vSphere, ESXi, and vCenter environments.\nStrong troubleshooting, incident management, change implementation, and root-cause analysis skills in production or 24x7 environments.\nEffective communication and stakeholder management skills, with the ability to work with internal teams, customers, vendors, and junior engineers.\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":2384,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.45,"age_days":27,"expected_fill_days":14,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/singtel-service-delivery-engineer","json_url":"https://alion.io/job/singtel-service-delivery-engineer.json","meta":{"generated_at":"2026-10-06T02:28:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3807,"day_limit":5000,"remaining_today":1193,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-service-delivery-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-service-delivery-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-service-delivery-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-service-delivery-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-service-delivery-engineer"}]}