{"id":1233045,"url":"https://alion.io/job/singtel-service-provisioning-associate-engineer","title":"Service Provisioning Associate Engineer","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-07T16:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-01T16:30:02Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.\nWe are looking for a Delivery Engineer (International Leased Circuits - ILC) to manage the end-to-end delivery of International Leased Circuit (ILC) services, ensuring timely implementation, effective stakeholder coordination, and an excellent customer experience while meeting operational service levels and team objectives.\nMake an Impact by:\n1. Service Delivery & Provisioning\nCoordinate the end-to-end provisioning, implementation, testing, and activation of International Leased Circuit (ILC) services in collaboration with customers, field service teams, and partners. \nManage work orders for service provisioning, changes, and cessations while ensuring compliance with established operational processes. \nEnsure key project milestones and committed delivery timelines are achieved. \nMonitor service delivery progress and proactively address implementation risks. \n2. Incident & Issue Management\nManage service delivery issues and fallouts by coordinating with local service providers (LSPs), partners, and internal stakeholders. \nTrack issues from identification through to resolution, ensuring timely follow-up and communication. \nEscalate complex or high-impact issues to the appropriate stakeholders when required to support timely resolution. \nContribute to continuous improvement by identifying recurring issues and recommending process enhancements. \n3. Stakeholder Management & Customer Experience\nBuild and maintain effective working relationships with customers, local service providers, and internal teams. \nCommunicate project progress, service updates, and implementation status throughout the delivery lifecycle. \nManage stakeholder expectations through proactive communication and effective coordination. \nDeliver a positive customer experience by ensuring responsive and professional service delivery. \n4. Reporting & Operational Excellence\nGenerate operational reports and consolidate service delivery data to support performance monitoring. \nPrepare and submit weekly and monthly operational reports in a timely manner. \nMaintain accurate service records and documentation throughout the delivery lifecycle. \nSupport the team in achieving operational KPIs and service delivery targets. \n5. Continuous Improvement\nIdentify opportunities to improve delivery processes, operational efficiency, and service quality. \nContribute to knowledge sharing and best practices within the team to enhance operational performance. \nSupport initiatives that strengthen service delivery governance and customer satisfaction.\nSkills for Success\nDiploma or Bachelor's Degree in Information and Communications Technology (ICT), Telecommunications, Information Technology, Computer Science, Engineering, or a related discipline.\nMinimum 3 years of experience in telecommunications service delivery, provisioning, project coordination, or service fulfilment.\nExperience coordinating International Leased Circuits (ILC), enterprise telecommunications services, or similar network delivery projects is an advantage.\nKnowledge of telecommunications network architecture, network concepts, and basic networking principles.\nProficiency in Microsoft Office 365 applications, including Excel, Word, Outlook, PowerPoint, and SharePoint.\nExperience in incident management, problem management, configuration management, or supplier/vendor coordination.\nStrong analytical and problem-solving skills with attention to detail.\nExcellent communication and stakeholder management skills with a customer-focused approach.\nAbility to manage multiple work orders and priorities in a fast-paced operational environment.\nProficiency in written and spoken English; proficiency in an additional local language is an advantage.\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":4221,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.546,"p_room":0.45,"age_days":23,"expected_fill_days":14,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-service-provisioning-associate-engineer","json_url":"https://alion.io/job/singtel-service-provisioning-associate-engineer.json","meta":{"generated_at":"2026-10-01T22:42:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-02T00:00:00Z"}}}