{"id":1233043,"url":"https://alion.io/job/singtel-service-provisioning-engineer","title":"Service Provisioning Engineer","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4302},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-07T16:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-10T23:45:31Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.\nWe are looking for a Service Provisioning Engineer to manage the end-to-end delivery of International Leased Circuit (ILC) services, ensuring timely implementation, effective stakeholder coordination, and an excellent customer experience while meeting operational service levels and team objectives.\nMake an Impact by:\n1. Service Provisioning & Delivery\nCoordinate the end-to-end provisioning, implementation, testing, and activation of customer Transport (Layer 2) services in collaboration with customers and field service teams. \nManage service provisioning, change requests, and service cessation activities in accordance with established operational processes. \nEnsure key service milestones and committed delivery timelines are achieved. \nMonitor service delivery progress and proactively address implementation risks and delays. \n2. Incident & Issue Management\nManage service delivery issues and fallouts by coordinating with Local Service Providers (LSPs), partners, and internal stakeholders. \nTrack issues from identification through to resolution while ensuring timely communication with stakeholders. \nEscalate complex or high-impact issues to the appropriate support teams when required. \nContribute to service improvements by identifying recurring issues and recommending process enhancements. \n3. Stakeholder Management & Customer Experience\nBuild and maintain effective working relationships with customers, partners, suppliers, and internal teams. \nProvide timely updates on implementation progress, service status, and issue resolution. \nManage stakeholder expectations through proactive communication and effective coordination. \nDeliver a positive customer experience by ensuring responsive and professional service delivery. \n4. Reporting & Operational Excellence\nGenerate operational reports and consolidate service delivery data to support performance monitoring. \nPrepare and submit weekly and monthly operational reports in a timely manner. \nMaintain accurate service documentation and operational records. \nSupport the team in achieving service delivery KPIs and operational targets.\n5. Continuous Improvement\nIdentify opportunities to improve provisioning processes, operational efficiency, and service quality. \nContribute to knowledge sharing and best practices within the team. \nSupport initiatives that strengthen operational governance and customer satisfaction. \nSkills for Success\nDiploma or Bachelor's Degree in Information and Communications Technology (ICT), Telecommunications, Information Technology, Computer Science, Engineering, or a related discipline.\nMinimum 3 years of experience in telecommunications service delivery, service provisioning, order fulfilment, or project coordination.\nExperience in coordinating International Leased Circuit (ILC), enterprise telecommunications services, or service management activities is an advantage.\nKnowledge of network architecture, telecommunications concepts, and basic networking principles.\nProficiency in Microsoft Office 365 applications, including Excel, Word, Outlook, PowerPoint, and SharePoint.\nFamiliarity with incident management, problem management, configuration management, and supplier management processes.\nStrong analytical and problem-solving skills with attention to detail.\nExcellent communication and stakeholder management skills with a customer-focused approach.\nAbility to manage multiple work orders and priorities in a fast-paced operational environment.\nProficiency in written and spoken English; proficiency in an additional local language is an advantage.\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":4086,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:27:07Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.52,"p_room":0.45,"age_days":32,"expected_fill_days":17,"reasons":["conf:8","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/singtel-service-provisioning-engineer","json_url":"https://alion.io/job/singtel-service-provisioning-engineer.json","meta":{"generated_at":"2026-10-11T04:02:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2317,"day_limit":5000,"remaining_today":2683,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-service-provisioning-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-service-provisioning-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-service-provisioning-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-service-provisioning-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-service-provisioning-engineer"}]}