{"id":1990295,"url":"https://alion.io/job/singtel-staff-ai-lead","title":"Staff AI Lead","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-13T05:45:00Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":269000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1041},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-12T23:34:51Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nAt Optus, we're building the next generation of AI-powered customer and employee experiences. As part of one of Australia's largest customer-facing AI portfolios, you'll play a key role in designing and optimising AI solutions that transform how millions of customers engage with Optus\nWe're looking for a Staff AI Lead to provide technical leadership in the design and delivery of AI agents and intelligent products across Optus. As one of the organisation's senior AI practitioners, you'll shape technical approaches, influence product direction and help establish the standards, frameworks and best practices that enable AI solutions to scale safely and effectively.\nThis is a senior individual contributor role for someone who combines deep technical expertise with strong product thinking and a passion for solving complex business challenges using Agentic AI, Generative AI and LLM-powered technologies.\nWhat You’ll Do\nDesign, build and continuously improve AI agents and AI-powered products.\nTranslate business problems and service opportunities into scalable AI solutions.\nDevelop and refine prompts, workflows, tools, orchestration logic and guardrails.\nDrive experimentation, testing and evaluation to improve agent performance and customer outcomes.\nUse data and insights to identify optimisation opportunities and measure impact.\nPartner with Product, Engineering, Operations, Design and Analytics teams to deliver high-quality AI experiences.\nContribute to standards, frameworks and best practices for developing and scaling AI solutions.\nWhat makes you perfect for the role?\nDemonstrable experience building and delivering AI agents, GenAI solutions, conversational AI or LLM-powered products. \nStrong knowledge of agent architectures, orchestration patterns, prompt engineering and AI guardrails. \nDeep hands-on experience building, evaluating and optimising AI agents and LLM-powered products in production environments.\nExperience using experimentation, analytics and data-driven insights to improve product performance. \nStrong technical judgement and the ability to influence stakeholders across multiple disciplines. \nExcellent communication skills, with the ability to simplify complex concepts and drive alignment across teams. \nA customer-focused mindset, curiosity for emerging technologies and a passion for continuous improvement.\nWhat’s in it for you?\nCompetitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. \nFlexible working arrangements with opportunities to work three days in the office, two days remote or home. \nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. \nCompetitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. \nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. \nDirect your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. \nBuild meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). \nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video. \nFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. \nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please  call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visithttps://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":4733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-07T05:37:42Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.639,"p_room":0.35,"age_days":36,"expected_fill_days":17,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-staff-ai-lead","json_url":"https://alion.io/job/singtel-staff-ai-lead.json","meta":{"generated_at":"2026-10-13T16:42:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-staff-ai-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-staff-ai-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-staff-ai-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-staff-ai-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-staff-ai-lead"}]}