{"id":3728567,"url":"https://alion.io/job/singtel-support-engineer-bssoss-platform-support","title":"Support Engineer - BSS/OSS Platform Support","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"SRE","optional":false}],"status":"live","first_seen_at":"2026-11-04T06:48:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T08:09:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be a part of something BIG!\nSay HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!\nSingtel is a communications technology group focused on connecting people and businesses through innovation and digital services.\nWe are looking for a Support Engineer - BSS/OSS Platform Support to maintain the health, reliability and support of platforms underpinning our digital telco services. You will investigate cross-domain issues across BSS/OSS, Azure services, APIs and microservices, charging systems and web/mobile applications. You will support incident response, root-cause analysis, release readiness and continuous improvement across DEV, UAT and PROD environments.\nMake an Impact by:\n1. Platform Operations & Incident Management\nProvide L2/L3 technical support across BSS domains such as CRM, Order Management, Billing, Mediation and Charging, and OSS domains including Provisioning, Activation, Inventory and Network Exposure.\nInvestigate platform incidents, implement approved workarounds and help restore service within agreed SLAs.\nSupport P1/P2 incident bridges and coordinate with vendors and cross-functional teams in Singapore and India.\nPerform root-cause analysis, contribute to post-incident reviews and implement corrective and preventive actions.\n2. Application, API & Data Troubleshooting\nTroubleshoot API-first and microservices architectures, including REST APIs, JSON, OAuth/OpenID Connect, rate limits and resiliency patterns.\nUse SQL, including PostgreSQL or SQL Server, to analyse application data issues, integrity and performance.\nDiagnose issues involving connected web/mobile applications, integration services and real-time charging systems.\n3. Cloud Operations, Monitoring & Reliability\nSupport platform monitoring and technical investigations across Azure-hosted applications and services.\nUse operational and observability tools such as ServiceNow and the ELK stack for incident, problem and change workflows.\nContribute to high-availability, disaster-recovery, capacity planning and operational risk mitigation.\nIdentify incident trends and improve monitoring, testing and release practices to reduce recurring issues.\n4. Service Management & Operational Readiness\nMaintain accurate incident, SLA and stakeholder reports in line with Group IT procedures.\nEnsure service management documentation is complete, consistent and up to date.\nSupport necessary manual operational activities and user requests while sustainable fixes are developed.\nParticipate in scheduled extended shift coverage, including on-call support outside standard working hours and weekends when required.\n5. Stakeholder Collaboration & Continuous Improvement\nCoordinate technical escalations with business stakeholders, vendors and cross-functional engineering teams.\nCommunicate incident impact, progress and recovery actions clearly.\nSupport compliant Change, Incident, Problem, Risk and Security Management activities.\nProactively identify and implement opportunities to improve platform stability and operational efficiency.\nSkills for Success\nDiploma or degree in Information Technology or a related discipline.\nApproximately 3-5+ years of experience in application/platform support, job monitoring and optimisation, incident/RCA management or site reliability engineering in telecommunications or a comparable high-throughput environment.\nKnowledge of BSS capabilities including CRM, order capture/orchestration, product catalogue, mediation, billing and charging/Intelligent Network.\nKnowledge of OSS capabilities including provisioning/activation, inventory, service fulfilment and service assurance.\nHands-on experience troubleshooting REST APIs, microservices, SQL and operational monitoring tools.\nFamiliarity with ServiceNow, ELK and high-availability, disaster-recovery and capacity-planning practices.\nAzure services, NoSQL, distributed tracing and log correlation experience are advantageous.\nWhale Cloud Technology ZSmart experience and Scrum, Linux or Azure-related certifications are advantageous.\nStrong analytical, communication, teamwork and problem-solving skills, with the ability to manage incidents independently and collaboratively.\nGood working proficiency in English.\nYour Career Growth Starts Here. Apply Now!","description_format":"text","description_chars":4249,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-04T06:48:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/singtel-support-engineer-bssoss-platform-support","json_url":"https://alion.io/job/singtel-support-engineer-bssoss-platform-support.json","meta":{"generated_at":"2026-11-07T10:12:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-support-engineer-bssoss-platform-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-support-engineer-bssoss-platform-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-support-engineer-bssoss-platform-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-support-engineer-bssoss-platform-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-support-engineer-bssoss-platform-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3728567}},{"tool":"search_jobs","arguments":{"company":"singtel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3728567},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}