{"id":1232929,"url":"https://alion.io/job/singtel-technical-service-delivery-director","title":"Technical Service Delivery Director","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":142000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-09-15T16:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-17T20:38:40Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every \"hello\" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.\nThis position is based in Milan, Italy.\nThe Service Delivery Director is responsible for end-to-end delivery of telco and ICT services, ensuring services are delivered on time, within budget, and in line with agreed service levels and customer expectations.\nThis role provides strategic and operational leadership across Project and Service Management, driving service excellence, operational efficiency, and continuous improvement for enterprise and/or wholesale customers.\nService Delivery Leadership\nOwn end-to-end service delivery performance across telco and ICT portfolios (e.g. fixed line network services, cloud, cybersecurity, managed services, unified communications).\nAct as executive sponsor for key customer accounts, ensuring strong governance, escalation management, and relationship management.\nEnsure service delivery aligns with commercial commitments, contractual SLAs, and regulatory requirements.\nDrive a customer-centric culture focused on service quality, reliability, and continuous improvement.\n2. Project Management Oversight\nProvide executive oversight of all delivery projects, including telco provisioning, network rollout, ICT transformation, service onboarding, and customer migrations.\nEstablish and govern a standardized Project Management framework (e.g. waterfall, agile, hybrid).\nEnsure strong project governance, risk management, dependency management, and financial control.\nMonitor delivery KPIs such as schedule adherence, cost variance, scope control, and benefits realization.\nIntervene proactively on at-risk or critical projects to ensure successful outcomes.\n3. Service Management & Operations\nLead Service Management functions aligned to ITIL / ISO 20000 best practices, including:\nIncident, Problem, Change, and Release Management\nService Level Management\nCapacity, Availability, and Continuity Management\nEnsure operational readiness for new services and smooth transition from project to BAU.\nOversee 24/7 operational support models (internal teams and/or vendors).\nDrive service stability, reduction of repeat incidents, and improved MTTR and SLA compliance.\n4. Governance, Risk & Compliance\nEstablish service delivery governance frameworks, forums, and reporting structures.\nEnsure compliance with security, data privacy, and regulatory standards relevant to telco and ICT services.\nManage vendor and partner performance, including SLAs, OLAs, and contractual obligations.\nOversee audit readiness and remediation of service delivery risks.\n5. Financial & Commercial Management\nOwn service delivery budgets, cost optimisation initiatives, and financial forecasting.\nEnsure delivery efficiency while protecting margins and supporting revenue growth.\nSupport pre-sales and bid activities by shaping delivery models, cost estimates, and risk assessments.\nDrive productivity improvements through automation, tooling, and process optimisation.\n6. People & Capability Leadership\nLead and develop high-performing teams across project management, service management, and operations.\nBuild succession plans and capability uplift in areas such as cloud, cybersecurity, automation, and digital service delivery.\nFoster a culture of accountability, collaboration, and continuous improvement.\nSet clear performance objectives and manage talent development.\nSkills for Success:\nBachelor’s or Master’s degree in Telecommunications, Information Technology, Business, or related field.\n15+ years of experience in telco/ICT service delivery, with at least 5 years in senior leadership roles.\nProven track record in managing large-scale service delivery portfolios and complex ICT/telco projects.\nStrong knowledge of ITIL, ISO 20000, and project management methodologies (PMP, PRINCE2, Agile).\nDemonstrated ability to manage budgets, optimize costs, and drive revenue-supporting initiatives.\nExperience in vendor/partner management and regulatory compliance.\nExcellent stakeholder management, communication, and executive-level presentation skills.","description_format":"text","description_chars":4346,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-25T15:25:06Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.699,"p_room":0.45,"age_days":31,"expected_fill_days":18,"reasons":["conf:8","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/singtel-technical-service-delivery-director","json_url":"https://alion.io/job/singtel-technical-service-delivery-director.json","meta":{"generated_at":"2026-10-18T07:56:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11875,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-technical-service-delivery-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-technical-service-delivery-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-technical-service-delivery-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-technical-service-delivery-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-technical-service-delivery-director"}]}