{"id":3681555,"url":"https://alion.io/job/singtel-technical-specialist-managed-networks","title":"Technical Specialist - Managed Networks","company":{"id":49912,"name":"Singtel","domain":"singtel.com","url":"https://alion.io/company/singtel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"ITIL","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-11-04T17:59:38Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.\nThe Technical Specialist is responsible for the operational delivery, support, and continuous improvement of Managed Network Services for Optus Enterprise customers, ensuring network stability, performance, and compliance with ITIL service management practices and SLAs. The role provides expert technical leadership in Aruba-based networking environments, including SD-WAN, switching, wireless, and ClearPass technologies, leading incident resolution, problem management, network changes, and customer engagement while collaborating closely with internal teams and enterprise clients.\nWhat You'll Do\nDeliver exceptional customer support and service outcomes by managing Aruba SD-WAN, LAN and Wi-Fi environment, resolving incidents within SLA, and maintaining clear, proactive communication with customers and stakeholders.\nOwn and prioritise critical incidents and customer issues, ensuring major network faults, sensitive customer events, and escalations are managed effectively, with accurate updates maintained in ServiceNow.\nEnsure compliance and operational governance by maintaining accurate documentation, adhering to internal standards, and following ITIL-based incident, problem, change, and transition management processes.\nExecute and support operational activities, including deployments, site onboarding, edge device configuration, orchestrator integration, firmware upgrades, policy updates, routing changes, and complex MACs.\nDrive continuous improvement and operational excellence through root cause analysis, automation of routine tasks, process enhancements, and optimisation of managed network and hosting solutions.\nMaintain technical expertise and knowledge leadership by keeping documentation current, contributing to knowledge bases, sustaining industry certifications, building strategic partnerships, and staying current with emerging networking technologies.\nWhat You Bring\nAdvanced Aruba SD-WAN expertise, including troubleshooting overlay/underlay networks, routing, tunnel connectivity, QoS, Business Intent Overlays, firewall policies, and managing changes, upgrades, and recovery activities through Aruba Orchestrator.\nStrong Aruba networking capabilities, with hands-on experience supporting and configuring Aruba switching, routing, Central On-Premises, VLANs, Layer 2/3 networks, redundancy, performance monitoring, and software lifecycle management.\nSpecialist Aruba wireless knowledge, including Mobility Controller/Conductor and ClearPass, with expertise in WLAN services, authentication, NAC, roaming, security, client onboarding, performance optimisation, and wireless troubleshooting.\nBroad technical and operational experience, including scripting and automation (Python/Ansible), managed services support, escalation management, advanced problem solving, network security, encryption, and large-scale enterprise solution delivery.\nStrong communication and leadership skills, with the ability to collaborate effectively, mentor others, manage stakeholder relationships, perform under pressure, think creatively, and maintain a customer-focused approach.\nRelevant qualifications and industry certifications, including an Engineering/ICT Degree or Advanced Diploma, Aruba Certified Professional - Switching (ACP-S), Aruba Certified SD-WAN Deployment Professional (ACSDP), and Aruba Certified Mobility Associate/Professional (ACMA/ACMP).\nThe good stuff…\nCompetitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.\nFlexible working arrangements with opportunities to work three days in the office, two days remote or home.\nVibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.\nCompetitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.\nWe support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.\nDirect your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.\nBuild meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).\nPut your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.\nFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.\nAt Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email  or call 1800 309 170.\nFor more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity","description_format":"text","description_chars":5748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-03T13:17:33Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.344,"p_room":0.28,"age_days":78,"expected_fill_days":27,"reasons":["conf:5","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/singtel-technical-specialist-managed-networks","json_url":"https://alion.io/job/singtel-technical-specialist-managed-networks.json","meta":{"generated_at":"2026-11-05T00:45:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49912},"rest":"https://alion.io/mcp/rest/get_company?id=49912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingtel-technical-specialist-managed-networks"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingtel-technical-specialist-managed-networks"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingtel-technical-specialist-managed-networks"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singtel-technical-specialist-managed-networks\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingtel-technical-specialist-managed-networks"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3681555}},{"tool":"search_jobs","arguments":{"company":"singtel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3681555},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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