{"id":2941579,"url":"https://alion.io/job/singu-customer-support-specialist-with-german","title":"Customer Support Specialist with German","company":{"id":1010,"name":"Singu","domain":"singu.com","url":"https://alion.io/company/singu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8300,"max":11200,"currency":"PLN","period":"month","gross":true,"usd_annual":34608},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GLP","optional":false},{"name":"Intercom","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-20T15:40:55Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T07:39:30Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About SINGU\nAt SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios - empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.\nOur unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries - and we’re just getting started.\nBacked by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such asPrologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.\nIf you’re ready to help build Europe’s leading platform for property operations - and make a tangible impact on how the real estate industry works -join SINGU and be part of this transformation.\nCustomer Support Specialist - The Bridge Between Users & Product\nAs Customer Support Specialist you're the frontline guardian of our Facility Management platform, providing 1st and 2nd level application support and making sure users always have a clear way forward. Throughout the day, you support users via email, phone, and ticketing systems, translating their issues into calm guidance and practical next steps.\nWhen something goes wrong, you switch into problem-solver mode: you troubleshoot technical issues, dig for the root cause, and coordinate efficient resolutions with the right people. You don't just fix what's in front of you - you step back to analyze recurring problems, then collaborate with Product & Development teams to improve the platform and prevent repeat headaches.\nAs you learn, you capture it for others: you create and update documentation, user guides, and knowledge base articles so answers get faster over time. You also help the community grow by assisting with onboarding and training of new users, making their first steps feel easy and confident. And because support is never \"done,\" you participate in continuous improvement initiatives, helping shape smarter platform processes for both users and the team.\nA big part of your role will also be supporting our customer migration from one system to the other. You’ll guide customers through the switch end to end: you run trainings and webinars, answer their questions along the way, and proactively spot and solve problems before they turn into blockers - so every customer lands on the new platform confident and ready to go.\nThis is a hybrid position - 2-3 days from the office (Cracow or Warsaw) per week.\nWhat You'll Bring to the Team\nFluent in both German and English (spoken & written) - mandatory: you'll support users confidently in both languages, making complex topics feel simple and human.\n\nExperience in application support, IT support, or a similar role: you already know how to work with users, systems, and tickets - and how to stay calm when things get messy.\n\nStrong analytical and problem-solving skills: you like digging into issues, finding patterns, and getting to the real cause (not just the symptom).\n\nExcellent communication skills and a service-oriented mindset: you can explain technical things clearly, and you genuinely care about helping people succeed.\n\nConfidence in front of an audience: experience running trainings, webinars, or onboarding sessions is a big plus - you enjoy walking people through new tools and making change feel easy.\n\nAbility to work independently, structured, and with high attention to detail: you're organized, reliable, and you don't let small things slip through the cracks.\n\nBasic understanding of databases, APIs, or ticketing systems is a plus: you don't need to be a developer, but you're comfortable around technical concepts and tools.\n\nHands-on experience with Intercom, Zoho, or Jira is a plus: these are the tools you’ll use every day, so knowing your way around them helps you hit the ground running.\n\nExperience in Facility Management or SaaS environments is an advantage, but not required: if you know the space, great - if not, your curiosity and learning speed matter most.\n\nWhat we offer\nCompetitive salary - depending on your experience, we offer 8 300 - 11 200 PLN gross CoE, or 10 000 - 13 500 PLN net b2b.\n\nFlexible, hybrid working: combine on-site days in our office with home office\n\nA collaborative, no-micromanagement culture with honest, open feedback - we work as equals, share what didn’t go well, and improve together.\n\nPart of a fast-scaling international group - redefining how real estate and maintenance are managed across Europe\n\nOpen company culture with flat hierarchies at Europe’s fastest-growing CAFM company\n\nIndividual training and development opportunities\n\nRegular team events & company events\n\nIf this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.","description_format":"text","description_chars":5252,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events","Equity","Home office","Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Field Service Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-20T17:27:08Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":9,"expected_fill_days":50,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":34608,"is_top_pay":false},"html_url":"https://alion.io/job/singu-customer-support-specialist-with-german","json_url":"https://alion.io/job/singu-customer-support-specialist-with-german.json","meta":{"generated_at":"2026-10-30T10:05:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1010},"rest":"https://alion.io/mcp/rest/get_company?id=1010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingu-customer-support-specialist-with-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingu-customer-support-specialist-with-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingu-customer-support-specialist-with-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singu-customer-support-specialist-with-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingu-customer-support-specialist-with-german"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2941579}},{"tool":"search_jobs","arguments":{"company":"singu.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2941579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}