{"id":1095943,"url":"https://alion.io/job/singular-customer-success-manager-2","title":"Customer Success Manager","company":{"id":52669,"name":"Singular","domain":"singular.net","url":"https://alion.io/company/singular","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":233,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-09-21T15:44:20Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-14T12:43:29Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":22},"description":"About Us\nSingular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights - no dashboards or SQL needed.\nSingular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors.\nWe have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space.\nThe Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives, and Support. You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams. You’ll drive product adoption and guide the customer to take full advantage of the Singular platform. Fundamentally, you as a CSM will ensure our larges,t most complex customers derive value from our platform, and ultimately renew and grow their relationship with us. We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use data to drive results. As a Customer Success Manager supporting Strategic Accounts, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining a roadmap for success, you may be the Customer Success Manager we’re looking for!\nWhat you’ll do\nYou’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth. You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf. Someone who can truly drive transformation and create customers for life. A few of the key activities you’ll be responsible for are as follows:\nGain a deep understanding of the business needs of your clients and create tangible, long-term goals. A curious and challenging mindset will prove extremely valuable!\n\nDevelop and deliver a roadmap to success. Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy.\n\nManage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance\n\nPartner with the Sales team to advance account renewals and expansion.\n\nLead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes.\n\nMaking sure that some of our biggest and most sophisticated customers are being successful in achieving their marketing goals.\n\nProactively identify account risks and develop save plans (coordinating activities internally within Singular and externally with customers) to resolve.\n\nAnalyze your portfolio, identify risks and opportunities, and prioritize for impact.\n\nCommunicate performance opportunities and technical overviews to coordinate solutions internally across marketing, produc,t and support teams.\n\nBecome an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics.\n\nAnd, of course, have fun with it all! It’s not worth doing if you don’t enjoy it.\n\nWhat you’ll need\nIdeally, 5+ years of experience in Management Consulting or Customer Success\n\nExperience in working with complex technologies, several different stakeholders across different divisions\n\nStrong leadership skills\n\nImpressive executive presence and communication skills\n\nExtremely data-driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption\n\nA proven track record in a consulting role and a customer-facing environment. The ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role\n\nIndustry experience would be to your advantage, but is not necessary. Specifically, familiarity in mobile, data-driven marketing, and SaaS solutions for marketing.\n\nExpertise in leading meetings with strong presentation skills will play a big role in your success here at Singular\n\nExcellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success\n\nAs a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.","description_format":"text","description_chars":5792,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Marketing Analytics & Attribution"],"lifecycle":[{"event":"open","at":"2026-09-21T18:04:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":22,"expected_fill_days":233,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/singular-customer-success-manager-2","json_url":"https://alion.io/job/singular-customer-success-manager-2.json","meta":{"generated_at":"2026-10-14T14:24:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52669},"rest":"https://alion.io/mcp/rest/get_company?id=52669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingular-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingular-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingular-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singular-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingular-customer-success-manager-2"}]}