{"id":498208,"url":"https://alion.io/job/singular-senior-solutions-engineer","title":"Senior Solutions Engineer","company":{"id":52669,"name":"Singular","domain":"singular.net","url":"https://alion.io/company/singular","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":14,"ghost_share":0.071,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":233,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":222000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Django","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Flask","optional":true}],"status":"live","first_seen_at":"2026-05-21T20:17:27Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-30T02:17:12Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":160},"description":"Senior Solutions Engineer\nAbout Singular\nSingular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution across mobile, web, PC, and console, best-in-class ad fraud prevention, and automatic data exports directly into BI tools.\nSingular is also advancing campaign and creative analysis through integrations and partnerships with ChatGPT, Claude, and Gemini, helping marketers access AI-powered marketing insights without relying only on dashboards or SQL.\nSingular has teams in 12 countries and employees across 65 cities, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $100M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors.\nWe have a leading product, an innovative team, and hundreds of customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, creative, technical, and customer-focused people to help us continue building the future of marketing measurement.\nThe Role\nSingular is looking for a Senior Solutions Engineer to support complex customer implementations, technical onboarding, advanced troubleshooting, and ongoing technical advisory needs across the Americas.\nThis role sits at the intersection of customer success, technical implementation, product feedback, and scalable solution design. You will partner closely with Engineering, Product, Sales, Customer Success, and Support to help customers implement Singular successfully, resolve complex technical challenges, and identify repeatable patterns that improve how our team operates.\nThe ideal candidate has strong technical depth, strong customer-facing judgment, and the ability to operate independently in ambiguous situations. You should be comfortable investigating SDK, API, attribution, data validation, web, and reporting issues directly, while also communicating clearly with customer engineering, marketing, analytics, and business stakeholders.\nThis is not a purely reactive support role. You will be expected to help turn recurring customer and implementation challenges into better documentation, workflows, internal tools, enablement, and product feedback. You should also be comfortable using AI tools to improve implementation workflows, accelerate troubleshooting, summarize technical context, and create scalable internal resources.\nThis is a fully remote position reporting to the Director of Solution Engineering, Americas.\nWhat You’ll Do\nOwn and support technical implementation of Singular’s platform, from scoping and planning through onboarding, validation, and post-launch technical advisory.\n\nProvide senior technical ownership and continuity for high-priority customer accounts across the Americas, supporting complex implementations, escalations, and ongoing technical advisory needs.\n\nLead or support complex SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations.\n\nUse SQL, logs, APIs, internal tools, and customer-provided technical context to investigate data quality, attribution, and implementation issues.\n\nBuild trust with customer engineering, marketing, analytics, and business stakeholders through clear communication, structured problem solving, and reliable follow-through.\n\nPartner with Customer Success and Sales to support customer happiness, retention, expansion, and technical confidence.\n\nCollaborate with Engineering and Product to identify customer-backed product gaps, recurring implementation patterns, and roadmap opportunities.\n\nWork with Support and Customer Success to ensure technical issues move through the right channels with clear ownership, context, and follow-up.\n\nUse AI tools to improve implementation workflows, accelerate technical troubleshooting, summarize customer/account context, generate reusable documentation, analyze technical patterns, and build lightweight internal tools or scripts that reduce repeated manual work.\n\nDevelop internal playbooks, training materials, documentation, and workflow improvements that help scale the Solution Engineering team.\n\nAssist with technical sales activities for new and existing accounts when deeper implementation or feasibility expertise is needed.\n\nPrioritize customer product or feature requests and communicate them clearly to Product with supporting technical context and business impact.\n\nWhat You’ll Need\n5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.\n\nExperience supporting complex customer implementations or enterprise-level technical accounts.\n\nStrong technical troubleshooting skills and the ability to break down ambiguous technical problems.\n\nExperience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.\n\nAbility to write SQL queries and investigate data quality, reporting, or attribution issues.\n\nComfort working in Mac, UNIX, or command-line environments.\n\nAbility to read, debug, or write lightweight scripts, preferably in Python.\n\nStrong communication skills with both customer-facing and internal technical audiences.\n\nAbility to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders.\n\nIndependent, fast learner who can operate effectively in a fast-paced, globally distributed environment.\n\nStrong service orientation, ownership mindset, and ability to build trust with customers and cross-functional partners.\n\nA desire to build things, improve processes, and create scalable solutions rather than only solve one-off issues.\n\nNice to Have\nExperience with mobile development, including iOS and Android.\n\nExperience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports.\n\nExperience with Singular, another MMP, or adjacent analytics SaaS platforms.\n\nHands-on experience with Python and backend frameworks such as Django or Flask.\n\nExperience using AI tools to improve technical workflows, documentation, analysis, automation, or customer support processes.\n\nExperience working with remote or globally distributed teams.\n\nExperience creating technical training materials, implementation playbooks, or customer-facing documentation.\n\nEqual Opportunity Statement\nAs a proud equal opportunity employer, we are committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. We do not just accept difference. 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