{"id":685138,"url":"https://alion.io/job/singulier-it-support-specialist","title":"IT Support Specialist","company":{"id":684845,"name":"Singulier","domain":"singulier.co","url":"https://alion.io/company/singulier","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-09T07:13:19Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"OUR COMPANY\nWe turn value creation strategies into action, helping investors and portfolio companies execute with speed and precision. Singulier is an AI, technology and data consultancy helping corporates and private equity firms turn digital ambition into measurable business impact. Singulier is now part of a wider European group with OMMAX, bringing together teams across multiple European offices and a broad set of technology, data and AI capabilities.\nPurpose:\nThe mission of the IT Support Specialist is to provide friendly, practical and reliable day-to-day support to colleagues in our Paris office and, where required, to colleagues across the wider group.\nThis is a hands-on, entry-level role. You will be the first point of contact for common IT questions and incidents, helping colleagues use their devices, accounts and business applications effectively. You will work closely with the central IT team and external or specialist support providers, escalating more complex issues when needed.\nThe role is suited to someone at the start of their IT career who enjoys solving problems, helping people and learning how a modern, international technology environment operates.\nReporting to: Director of IT (DE)\nRESPONSIBILITIES\nUser support and troubleshooting\nProvide first-line support for laptops, peripherals, printers, connectivity and common software issues.\nRespond to support requests clearly, professionally and within agreed priorities.\nTroubleshoot common issues across Microsoft 365, Google Workspace, Slack and other business applications.\nHelp colleagues with account access, passwords, multi-factor authentication and basic application permissions.\nRecord support requests, actions taken and outcomes so that recurring issues can be identified and resolved more efficiently.\nEscalate incidents that require specialist or administrator-level support, ensuring that the relevant context is captured.\nJoiner, mover and leaver support\nSupport the setup of laptops, accounts and standard applications for new joiners.\nHelp coordinate access changes when colleagues change role or leave the business.\nSupport the secure return, preparation and handover of company devices.\nKeep onboarding and offboarding information accurate and flag gaps in the process.\nLocal office and device support\nAct as the local IT contact for the Paris office.\nMaintain an accurate view of local devices, peripherals and basic IT equipment.\nHelp colleagues with meeting-room, presentation and connectivity issues.\nWork with the central IT team and support providers to resolve incidents that cannot be handled locally.\nSecurity and good IT practice\nFollow company IT, security and data protection policies when handling devices, accounts and access requests.\nHelp colleagues follow secure working practices, including multi-factor authentication, approved software and the safe handling of company information.\nEscalate suspected security incidents, lost devices or unusual access requests promptly.\nSupport the central IT team with basic checks, documentation and evidence gathering when required.\nDocumentation and continuous improvement\nMaintain simple, useful user guidance for recurring questions and common tasks.\nIdentify recurring support issues and suggest practical improvements.\nContribute to the standardisation of support processes across Singulier and OMMAX.\nSupport technology change and migration activities by helping prepare users, devices and local office arrangements.\nRequirements\nSKILLS & EXPERIENCE\nMust have\nInitial experience in an IT support, helpdesk, service desk, IT administration or technical customer-support role, including internships, apprenticeships or relevant personal projects.\nA practical understanding of Windows and/or macOS troubleshooting.\nFamiliarity with common productivity, collaboration and communication tools.\nA structured approach to diagnosing problems and following them through to resolution.\nStrong customer-service skills and the ability to explain technical issues in straightforward language.\nGood organisation, attention to detail and willingness to document work.\nFluent French and good working English. The role supports an international team and must not be limited to French-only communication.\nAbility to work from the Paris office and collaborate effectively with colleagues in other countries.\nNice to have\nExperience supporting Microsoft 365, Entra ID, Google Workspace, Slack or endpoint-management tools.\nFamiliarity with ticketing, asset-management or remote-support tools.\nBasic understanding of identity and access management, endpoint security and data protection.\nAn IT-related qualification or certification, such as ITIL Foundation, Microsoft Fundamentals or equivalent practical experience.\nExperience working with an external managed service provider or central IT team.\nPERSONAL QUALITIES\nHelpful, patient and approachable.\nCurious and willing to learn.\nCalm and methodical when resolving issues.\nReliable, responsive and comfortable taking ownership of tasks.\nAble to work independently while knowing when to ask for help.\nComfortable working in a fast-moving, international and changing environment.","description_format":"text","description_chars":5178,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Advisory, Valuation & Restructuring","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-11T00:11:50Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.376,"p_room":0.28,"age_days":61,"expected_fill_days":29,"reasons":["conf:6","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/singulier-it-support-specialist","json_url":"https://alion.io/job/singulier-it-support-specialist.json","meta":{"generated_at":"2026-11-09T11:50:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684845},"rest":"https://alion.io/mcp/rest/get_company?id=684845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsingulier-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsingulier-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsingulier-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/singulier-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsingulier-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":685138}},{"tool":"search_jobs","arguments":{"company":"singulier.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":685138},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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