{"id":2468978,"url":"https://alion.io/job/sir-robert-mcalpine-ltd-operations-lead-12-month-fixed-term-contract","title":"Operations Lead (12-Month Fixed-Term Contract)","company":{"id":687349,"name":"Sir Robert McAlpine Ltd","domain":"srm.com","url":"https://alion.io/company/srm-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":11,"ghost_share":0.273,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":124,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:41:42Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-02T23:57:28Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":19},"description":"Operations Lead (12-Month Fixed-Term Contract) \nWHO WE ARE \nS-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges. \nWe’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. \nBut we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. \nWe’re excited you’re thinking about joining us. \nTHE ROLE \nWe are looking for an experienced and highly organised Operations Lead to provide maternity cover within our Investment Migration due diligence team. The successful candidate will oversee the effective delivery of core operational activities supporting our Investment Migration services, helping to maintain service continuity, accurate operational data and effective coordination across teams. \nAs an Operations Lead, you’ll be responsible for: \nOverseeing the end-to-end case-opening process, including administration of client portals, monitoring and responding to client requests, ensuring that information is accurately captured in our project management tools, and supporting timely communication with clients where information is missing. \nCoordinating the allocation of operational work across teams, including working with operations colleagues based in other locations. \nOverseeing billing and invoicing activities, including the preparation and posting of client invoices, responding to billing queries, following up on payment status and ensuring that billing records remain aligned with completed projects and milestones. \nSupporting the accurate and timely processing of third party invoices by checking them against project information, liaising with Finance and relevant stakeholders, and monitoring payment progress where required. \nMaintaining the integrity of operational information in relevant systems, identifying data issues and escalating system glitches or outages through the appropriate channels. \nActing as an operational point of contact for the Finance and Digital teams, and other internal stakeholders, coordinating action on cross-functional issues and following up on agreed actions. \nProviding day-to-day leadership and support to relevant members of the Operations team, setting priorities, monitoring delivery, addressing operational issues and ensuring appropriate cover during periods of absence. \nThe role will be based in ourCape Town office and is hybrid with a minimum of two days a week in office. \nWHAT WE ARE LOOKING FOR \nWe are looking for the following experience and qualifications: \nMinimum qualifications and experience \nRelevant professional experience in an operations, project coordination, business support or service-delivery roles, with responsibility for managing several concurrent workflows. \nExperience coordinating the work of colleagues or operational teams, including prioritising tasks, monitoring capacity and arranging additional support when required. \nDemonstrable experience of managing detailed administrative processes where accuracy, consistency and timely delivery are essential. \nExperience working with business systems used to record and track projects, cases, workflows or client information. \nExperience working with financial administration processes, such as invoicing, billing reconciliation, supplier invoices or payment tracking. \nExperience liaising with stakeholders across different business functions, particularly Finance, Digital, IT or client-facing teams. \nStrong working knowledge of Microsoft 365 applications, including Excel, Outlook, Teams and SharePoint. \nExperience identifying operational risks or service-delivery issues and escalating them through appropriate management channels. \nPreferred qualifications and experience \nPrevious experience in an operations role within corporate intelligence, professional services, consulting, risk advisory or another client-service environment. \nExperience using Salesforce or a comparable customer relationship management or case-management platform. \nExperience coordinating work across international or geographically dispersed teams. \nExperience working with external suppliers, subcontractors or service providers. \nPrevious line-management, team-lead or supervisory experience. \nFamiliarity with operational reporting, performance monitoring and the improvement of administrative processes. \nExperience working in a maternity-cover, fixed-term or business-continuity role where responsibilities must be transferred and assumed quickly. \nSuccessful candidates are also likely to show the following skills and competencies: \nExcellent verbal and written communication skills. \nExcellent planning and organisational skills, with the ability to assess competing priorities and maintain oversight of several operational workstreams at the same time. \nExcellent attention to detail and a strong commitment to maintaining accurate records across multiple systems. \nComfortable taking ownership of operational issues, working independently and making sound decisions within agreed parameters, while recognising when an issue requires escalation. \nAdaptable, collaborative and calm under pressure, with the ability to respond constructively to changing workloads, tight deadlines and unexpected service-delivery issues. \nOUR BENEFITS \nHoliday - 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays \nMedical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan \nGap Cover policy - allowing you to bridge the gap between your medical bills and your medical aid cover. \nLife insurance - 4x annual salary \nDisability cover - 75% of annual salary \nPrivate pension - up to 7% contribution matched by the company \nEAP (Employee Assistance Programme) for employees and immediate family, including counselling sessions \nFree access to the world-famous mindfulness app Headspace \nSeasonal flu vaccination \nEye tests and glasses reimbursement up to certain cost on an annual basis \nFormalised Recognition programme \nHybrid working and flexible working hours \nFertility treatment leave - 5 days of leave per cycle of treatment per year \n\nTo apply for this role, please submit an up-to-date CV through this link: Job Application for Operations Lead (12-Month Fixed-Term Contract) at S-RM\nWe nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a 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