{"id":1755184,"url":"https://alion.io/job/sire-life-sciences-customer-service-representative","title":"Customer Service Representative","company":{"id":2218112,"name":"SIRE Life Sciences","domain":"sire-search.com","url":"https://alion.io/company/sire-search","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-03T19:50:44Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"The Company\nOur client is a leading global company in the energy and petrochemical industry, delivering essential products and solutions that support industries and everyday life around the world. With a strong focus on operational excellence, safety, innovation, and sustainability, the company works closely with customers and supply chain partners to ensure reliable and efficient operations across its global network.\nRole Description\nAs a Customer Service Representative, you will coordinate the end-to-end execution of customer and supplier orders, ensuring smooth logistics, contract fulfillment, and SAP transactions for petrochemical products. You will manage Order-to-Cash (OTC) and Purchase-to-Pay (P2P) activities while working closely with Supply Chain, Planning, Finance, and external logistics partners to ensure timely and accurate deliveries.\nResponsibilities\nManage the complete Order-to-Cash (OTC) process, including order entry, order fulfillment, shipment coordination, invoicing, and customer follow up.Provide excellent customer service by handling customer inquiries, resolving issues, and ensuring timely and professional communication.Coordinate closely with Supply Chain, Planning, Sales, Logistics, and Finance teams to ensure efficient order processing and delivery.Monitor product availability and transportation arrangements to ensure on-time deliveries and customer satisfaction.Maintain and update customer master data in SAP to ensure accurate order processing, invoicing, and communication.Support continuous improvement initiatives by identifying process gaps, improving operational procedures, and contributing to service excellence.Requirements\nMinimum 1-2 years of experience in Customer Service, Order Management, Supply Chain, or Logistics operations.Hands-on experience with SAP (preferably SAP SD) and good knowledge of MS Office applications.Understanding of the Order-to-Cash (OTC) process, including order entry, shipping, billing, and customer support activities.Fluent in English and German, both written and spoken.Strong customer-focused mindset with excellent communication and problem-solving skills.Other Information\nApply to our vacancy for more information. looking forward to hearing from you.\n58509","description_format":"text","description_chars":2255,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T10:30:45Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.297,"p_room":0.75,"age_days":25,"expected_fill_days":28,"reasons":["conf:490","agency","stale_co","win:late","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sire-life-sciences-customer-service-representative","json_url":"https://alion.io/job/sire-life-sciences-customer-service-representative.json","meta":{"generated_at":"2026-10-24T18:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2218112},"rest":"https://alion.io/mcp/rest/get_company?id=2218112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsire-life-sciences-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsire-life-sciences-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsire-life-sciences-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sire-life-sciences-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsire-life-sciences-customer-service-representative"}]}