{"id":1434672,"url":"https://alion.io/job/siriuspoint-ltd-claims-operations-manager","title":"Claims Operations Manager","company":{"id":1870063,"name":"SiriusPoint Ltd.","domain":"siriuspt.com","url":"https://alion.io/company/siriuspt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":87},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-08-17T16:45:32Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-16T00:34:04Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Who We Are\nSiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange (SPNT). We have licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. Our offering and distribution capabilities are strengthened by a portfolio of strategic partnerships with Managing General Agents and program managers. With over $3.0 billion total capital, SiriusPoint’s operating companies have a financial strength rating of A from AM Best, Fitch and S&P, and A3 from Moody’s.\nJoin Our Team \nThe Claims Operations Manager will support the effective running of the Claims function within a complex commercial insurance company. The role will assist in managing operational performance, improving claims processes, strengthening controls, supporting regulatory and audit requirements, and ensuring the Claims function operates efficiently, consistently and in line with business priorities.\nThe successful candidate will work closely with Global Head of Claims Operations, Claims leadership, claims handlers, underwriting, finance, actuarial, compliance, legal, IT and external service providers to deliver high-quality operational support across claims management, governance, reporting and transformation activities.\nYour responsibilities will include:\nOperational management: Support the day-to-day running of the Claims Operations function, ensuring claims processes, workflows and service standards are consistently followed across business lines.\nProcess ownership and improvement: Maintain, review and improve claims operating procedures, identifying opportunities to simplify workflows, remove inefficiencies and improve control effectiveness.\nPerformance reporting: Produce and interpret claims operational MI, dashboards and KPI reporting covering volumes, cycle times, service performance, ageing, reserving support indicators, leakage, bordereaux quality and operational risk themes.\nGovernance and controls: Support claims governance, audit readiness, control testing, quality assurance activity and remediation tracking, ensuring clear ownership and timely closure of actions.\nStakeholder coordination: Act as a key liaison between Claims, Finance, Actuarial, Underwriting, Compliance, Legal, IT and external partners to support joined-up delivery across the claims lifecycle.\nData and systems support: Help maintain data quality across claims platforms, reporting tools and workflow systems, supporting system enhancements, user acceptance testing and operational change delivery.\nVendor and third-party oversight: Assist with oversight of loss adjusters, TPAs, legal providers and other claims service partners, including performance monitoring, service reviews and issue escalation.\nRegulatory and audit support: Support compliance with internal policies, regulatory expectations, delegated authority requirements, audit requests and documentation standards.\nChange delivery: Contribute to claims transformation initiatives, including process redesign, automation, reporting enhancements, control improvements and adoption of new technology.\nYour skills and abilities should include:\nPrevious Experience:\nMinimum 5 years’ experience in claims operations, claims management or insurance operations.\nStrong understanding of the commercial insurance claims lifecycle, ideally across complex, specialty, London Market, Lloyd’s, reinsurance or multinational insurance environments.\nExperience supporting operational performance management, MI reporting, governance routines, audit activity, process improvement and control frameworks.\nProven experience working with claims systems, workflow tools, reporting platforms and operational data sets.\nExperience supporting cross-functional initiatives involving Claims, Finance, Actuarial, Underwriting, Compliance, Legal and Technology teams.\nDemonstrable exposure to third-party claims service providers such as TPAs, loss adjusters, legal firms or outsourced operational teams.\nExperience contributing to change programmes, process redesign, automation, system enhancement or operational transformation activity.\nRequired Skills & Capabilities:\nClaims operations expertise: Practical understanding of claims processes, operational controls, service standards, delegated authority arrangements and claims governance expectations.\nAnalytical capability: Strong ability to interpret claims MI, identify trends, assess operational performance and translate data into clear insight and action.\nProcess improvement: Ability to map processes, identify root causes, document procedures and implement practical improvements that enhance efficiency, quality and control.\nControl and risk mindset: Strong appreciation of operational risk, audit evidence, quality assurance, regulatory obligations and the importance of clear accountability.\nStakeholder management: Confident working with senior stakeholders and cross-functional teams, with the ability to influence, challenge and build alignment.\nCommunication: Excellent written and verbal communication skills, including the ability to prepare concise reports, issue summaries, governance updates and executive-level materials.\nOrganisation and delivery: Strong planning, prioritisation and follow-through skills, with the ability to manage multiple workstreams, deadlines and dependencies.\nTechnology awareness: Comfortable using claims management systems, Microsoft Excel, PowerPoint and reporting tools; experience with Power BI, workflow tools or automation platforms would be advantageous.\nLeadership potential: Able to coach others, promote consistent standards, support team engagement and contribute to a high-performing Claims Operations culture.\nPlease find our EU/UK Job Applicant policy: Job-Applicants-Privacy-notice.pdf\nUnited behind common goals\nAt SiriusPoint we work as one team across our global business, and we unite that team behind common goals, understanding the positive impact we can all make at SiriusPoint. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career.\nOur Purpose is to provide security and resilience in an uncertain world.\nOur Vision is to be recognized as a best-in-class underwriter utilizing deep risk capabilities to protect our customers. Blending our talent, expertise, and data to provide intelligent risk solutions.\nOur culture is one of performance and accountability. Our people are our experts, and you will be empowered to apply your expertise in a supportive, collaborative and purposeful environment.\nOur Values are at the heart of our business, and which guide everyday actions and decision making.\nIntegrity: Integrity, respect and trust are our core principles\nCustomer Focused: Our customers are the reason we exist\nSolution Driven: Creating solutions is our mindset\nDiversity: Diversity, inclusion and allyship make us stronger\nCollaboration: Collaboration drives outperformance\nWhy Should You Join SiriusPoint?\nOur people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact.\nWe Achieve More Together\nAt SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business.\nWe know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.\nWe are unable to sponsor or take over sponsorship of an employment visa at this time.","description_format":"text","description_chars":8156,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-29T02:46:54Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.35,"age_days":58,"expected_fill_days":23,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/siriuspoint-ltd-claims-operations-manager","json_url":"https://alion.io/job/siriuspoint-ltd-claims-operations-manager.json","meta":{"generated_at":"2026-10-16T01:37:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1870063},"rest":"https://alion.io/mcp/rest/get_company?id=1870063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiriuspoint-ltd-claims-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiriuspoint-ltd-claims-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiriuspoint-ltd-claims-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siriuspoint-ltd-claims-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiriuspoint-ltd-claims-operations-manager"}]}