{"id":2256640,"url":"https://alion.io/job/siriusxm-cv-operations-supervisor","title":"CV Operations Supervisor","company":{"id":19051,"name":"SiriusXM","domain":"siriusxm.com","url":"https://alion.io/company/siriusxm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3358},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Gemini","optional":false},{"name":"Google Drive","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-11T04:04:37Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T12:26:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Responsibilities\nWho We Are:\nSiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.\nThis is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.\nSiriusXM Connect (SiriusXM CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.\nHow you’ll make an impact:\nThe Contact Center Revenue Generation Supervisor is responsible for the daily management of a remote Retention Specialist team in the SiriusXM Connect contact center. Responsibilities include ensuring an exceptional customer experience is provided during the sales process, achieving sales and contact center metrics, coaching and developing team members, motivating and recognizing team members, as well as hiring, onboarding new employees, and fostering an environment based on engagement, teamwork, collaboration, and cohesiveness.\nWhat you’ll do:\nLead a team of contact center agents toward the achievement of the established goals for sales, retention, quality, and call handling results.\nConsistently monitor team performance through reporting scorecards and call listening/audits, proactively identify issues, share trends/opportunities, and implement action plans when targets are not being achieved.\nProvide constant recognition to their team to keep the environment fun and rewarding.\nEngage with team members through video calls, Slack, videos, email, and other activities numerous times per day fostering a strong team and individual relationships.\nProvide in-depth behavior-based coaching via video call and documents sessions with agreed upon actions.\nAdminister progressive discipline or terminate employment when attendance or desired performance targets are not being achieved or there is a violation of company policy.\nParticipate with the recruiting process by interviewing candidates and making hiring decisions.\nShare process changes, new initiatives, system changes, or other pertinent information to their team members.\nConduct team meetings and call listening sessions on a regular basis to share information and focus on quality and enhance sales skills.\nRespond to agent questions or concerns in supervisor monitored Slack channels.\nValidate system issues agents are experiencing and opens tickets as needed with appropriate departments.\nConsistently look for new ways to improve retention, sales, quality, and call handling results and enhance the agent and customer experience.\nParticipate as a stakeholder or lead contact center projects and initiatives.\nEscalate department or employee concerns appropriately.\nPrepare and conduct mid-year and annual agent performance evaluations.\nWhat you’ll need:\nBachelor's degree or equivalent relevant experience.\n2-4 years of leadership experience in a sales contact center environment.\nExperience working remotely and managing remote teams, preferred.\nMust be flexible to work within a 24/7 environment, 365 days a year.\nDemonstrated ability of team achieving desired sales, quality, attendance, and call handling metrics.\nProject a positive, supportive, and inspirational leadership style.\nSolid verbal and written communication skills and the ability to present information to agents, teams and leadership.\nAbility to document agent discussions, prepare mid-year, and annual performance appraisals.\nExcellent interpersonal skills and the ability to interact with staff at all levels.\nAbility to work independently and in a team environment.\nAbility to train and coach agents towards desired performance expectations.\nDemonstrates strong decision making and problem-solving abilities by recognizing issues and acting upon or resolving them.\nAbility to prioritize work and meet desired deadlines in a fast-paced virtual contact center.\nWillingness to take initiative and assist with projects.\nThorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access) and Google suite (Google drive, Docs, Sheets, Forms, and Slides).\nExperience with automation and/or AI tools such as chatGPT, Gemini, etc.\nMust have legal right to work in the U.S.\nOur goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.\nThe requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.","description_format":"text","description_chars":6030,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-11T04:04:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/siriusxm-cv-operations-supervisor","json_url":"https://alion.io/job/siriusxm-cv-operations-supervisor.json","meta":{"generated_at":"2026-10-13T14:40:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19051},"rest":"https://alion.io/mcp/rest/get_company?id=19051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiriusxm-cv-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiriusxm-cv-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiriusxm-cv-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siriusxm-cv-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiriusxm-cv-operations-supervisor"}]}