{"id":2256672,"url":"https://alion.io/job/siriusxm-operations-engineer-iii","title":"Operations Engineer III","company":{"id":19051,"name":"SiriusXM","domain":"siriusxm.com","url":"https://alion.io/company/siriusxm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Confluence","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"Monday.com","optional":false},{"name":"Opsgenie","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Stripe","optional":false},{"name":"Tableau","optional":false},{"name":"UiPath","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-10-11T04:04:37Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T16:57:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Responsibilities\nWho We Are: SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.\nOur vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.\nWe are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a centre of excellence for SiriusXM’s global Product and Technology organization.\nSiriusXM’s new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM’s streaming and in-vehicle audio entertainment platforms.\nHow you’ll make an impact: The Production Services Operations Team is made up of a dynamic group of technicians that handle production operations and support for the billing, supply chain and identity systems that support our 150 million listeners. The technician role will not only operate these systems but will analyse complex incidents for resolution and look for automation opportunities across the systems.\nWhat you’ll do: Application Support:\nProvide production support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.\nTroubleshoot and resolve incidents related to application performance, functionality, and integration.\nMonitoring and Alerting:\nUtilize monitoring tools such as Datadog, Kibana, and CloudWatch to proactively identify and address system issues.\nBuild and maintain monitors and dashboards to ensure prompt identification of potential issues.\nAutomation and Tool Integration:\nDevelop and maintain internal tooling\nIntegrate 3rd party tools such as UIPath, Zapier, Slack, and Monday.com to streamline operations.\nLeverage and implement API integrations to improve workflow efficiency.\nProblem Solving and Analytics:\nAnalyze complex system issues to identify root causes and propose effective solutions.Utilize Datadog, Databricks and other observability tools to gather data and documentation to support post-mortem efforts\nCollaboration and Documentation:\nWork closely with development, infrastructure, and operations teams to resolve issues and implement enhancements.\nUtilize Atlassian tools such as Jira and Confluence for issue tracking, documentation, and knowledge sharing.\nIncident and Issue Management:\nManage incidents using tools like Opsgenie and ServiceNow, ensuring timely resolution and thorough documentation.\nParticipate in on-call rotations to provide 24/7 support to mitigate, resolve or escalate customer facing issues. \nWhat you’ll need:\nBachelor’s degree in computer science, Business Management or similar field, or equivalent experience, in lieu of degree\n3+ years’ experience in implementing and providing advanced operational support for commerce, identity, and/or data systems\n3-5 years’ experience in 24/7 support environment\nPractical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.\nExperience with cloud platforms and services. AWS preferred.\nStrong problem-solving and analytical skills with the ability to measure, articulate, and resolve issues effectively.\nProficiency in shell scripting and API integration for automation.\nIn-depth knowledge of monitoring tools such as Datadog, Kibana, and CloudWatch.\nExperience supporting applications built on Oracle, Java, ESB, and microservices architecture.\nFamiliarity with Atlassian tools (Jira, Confluence) for documentation and issue tracking.\nHands-on experience with Opsgenie and ServiceNow for incident management.\nFamiliarity with tools like UIPath, Zapier, Slack, and Monday.com for operational automation.\nStrong communication skills to articulate technical issues to both technical and non-technical stakeholders.\nExperience with Databricks and Tableau for data analysis and visualization.\nOur goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, colour, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.\nThe requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.","description_format":"text","description_chars":5139,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-11T04:04:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/siriusxm-operations-engineer-iii","json_url":"https://alion.io/job/siriusxm-operations-engineer-iii.json","meta":{"generated_at":"2026-10-12T17:11:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19051},"rest":"https://alion.io/mcp/rest/get_company?id=19051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiriusxm-operations-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiriusxm-operations-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiriusxm-operations-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siriusxm-operations-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiriusxm-operations-engineer-iii"}]}