{"id":1625748,"url":"https://alion.io/job/sirva-move-coordinator","title":"Move Coordinator","company":{"id":2128659,"name":"SIRVA","domain":"sirva.com","url":"https://alion.io/company/sirva-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T00:07:46Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"MOVE COORIDNATOR\nRotterdam based | Hybrid with regular office work | Global Mobility Operations\n\nOne Team. One Purpose. One Global Impact.\nEvery relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.\n\nMOVE WITH PURPOSE\nYour Impact Starts Here\nAs a Move Coordinator, you will be the primary point of contact for employees relocating around the world, helping to coordinate the movement of their household goods and personal belongings. You will play a vital role in delivering a seamless relocation experience by guiding transferees through every stage of the move while ensuring exceptional service and support.\nWorking closely with clients, suppliers, moving partners, and internal teams, you will manage complex international and domestic relocations, resolve challenges proactively, and ensure every move is delivered efficiently and successfully. Your ability to build trusted relationships, stay organised, and deliver a great customer experience will have a direct impact on both our customers and our business.\n\nIn this role, you will:\nServe as the main point of contact for relocating employees throughout their moving journey\nBuild strong relationships with customers, providing proactive updates, guidance, and support\nManage customer enquiries, expectations, and service issues with professionalism and empathy\nCoordinate domestic and international household goods shipments from origin to destination\nCollaborate with relocation partners, moving agents, freight providers, customs authorities, and suppliers across the globe\nMonitor move progress, identify potential risks, and proactively resolve issues to minimise disruption\nEnsure all move-related documentation, records, and system updates are completed accurately and on time\nPartner with internal teams, including billing, finance, claims, and account management, to support successful service delivery\nSupport service quality goals and key performance indicators while maintaining a high standard of customer satisfaction\nIdentify opportunities to improve processes, enhance customer experiences, and contribute to operational excellence\n\nGROW WITH INTENTION\nWhat You'll Bring\nEssential\nMinimum 2 years' experience in freight forwarding, relocation, logistics, or a related industry, or 3+ years' experience in a customer service-focused environment\nExcellent verbal and written communication skills in both Dutch and English\nStrong customer service orientation with a passion for delivering exceptional experiences\nProven ability to manage multiple priorities and deadlines in a fast-paced environment\nStrong organisational and time management skills\nEffective problem-solving skills and the ability to work independently\nGood analytical and numerical skills with attention to detail\nProficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint\nAbility to work collaboratively across teams and with global stakeholders\nPreferred\nExperience within the global mobility, moving, relocation, or international shipping industry\nUnderstanding of international logistics and household goods transportation processes\nKnowledge of global geography and shipping routes\nBachelor's degree or equivalent qualification\n\nYou'll Thrive at Sirva If You:\nThink Smart by anticipating challenges and finding practical solutions.\nLead with Helpfulness by providing exceptional support to customers and colleagues.\nPut People First by building trusted relationships and delivering positive experiences.\nTake Responsibility by owning outcomes and ensuring every move is successfully delivered.\n\nLIVE THE SIRVA LIFE\nBelong at Sirva\nAt Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.\nWhether you're collaborating across borders, learning from experienced colleagues, or celebrating shared achievements, you'll be part of a culture built on trust, respect, and inclusion.\nJoin us and help shape the future of global mobility.\nHow We Support You To Grow\nBeing part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive, both professionally and personally.\nBenefits include:\nHybrid working\nCore Flex Hours\nHealth & wellbeing programmes\nLearning & career development\nFinancial rewards\nGlobal career opportunities\n\nReady to Move Forward?\nIf you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.","description_format":"text","description_chars":4887,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Consumer Goods","Cleaning & Household Products"],"lifecycle":[{"event":"open","at":"2026-10-01T20:58:23Z"}],"visa":[],"liveness":{"score":97,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.968,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:1","wave","velocity","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sirva-move-coordinator","json_url":"https://alion.io/job/sirva-move-coordinator.json","meta":{"generated_at":"2026-10-05T00:30:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":573,"day_limit":5000,"remaining_today":4427,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}