{"id":514446,"url":"https://alion.io/job/sisense-customer-success-manager","title":"Customer Success Manager","company":{"id":58805,"name":"Sisense","domain":"sisense.com","url":"https://alion.io/company/sisense","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ramat Gan, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":110000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Sisense","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-06T14:04:29Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-10-29T08:20:04Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About Sisense\nAt Sisense, we are redefining how data and AI are embedded into modern software products. We empower modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside their customer-facing applications and operational workflows.\nThrough cutting-edge developer frameworks like Compose SDK, embedded AI Assistant capabilities, and integration protocols like MCP (Model Context Protocol), Sisense enables global software companies and enterprises to turn raw data into intelligent product features.\nWhy Join Our Customer Success Team?\nAs a Customer Success Manager, you will serve as the strategic and operational partner for a portfolio of international, high-growth Mid-Market and Enterprise SaaS and enterprise accounts.\nYou will work closely with Product Managers, Data Engineers, Architects, and C-level executives to help them integrate Sisense deeply into their applications. Your goal is to drive rapid time-to-value, expand consumption (including our AI model/credit frameworks), maximize net retention (NRR), and ensure long-term platform growth.\nWork Schedule: Monday - Friday (aligning with global markets)\nWhat You’ll Do\nManage a dedicated portfolio of global Mid-Market and Enterprise accounts, acting as their trusted advisor and embedded analytics strategist.\n\nPartner with customer engineering, product, and data teams to guide architecture, developer integration, and adoption of Sisense Intelligence & AI capabilities.\n\nBuild multi-threaded relationships across Product, R&D, and C-Suite stakeholders to align analytics strategy with business outcomes.\n\nPlan and lead executive business reviews demonstrating tangible ROI, platform adoption, and business impact.\n\nPartner with Solutions Architects, Product Management, Support, and Sales to advocate for customer needs and resolve complex technical blockers.\n\nProactively identify health risks, technical roadblocks, or adoption gaps, implementing proactive mitigation strategies.\n\nAbout You\nYou are comfortable discussing SaaS architecture, embedded software development, APIs, and data infrastructure with developers and product managers.\n\nYou have a proven track record of managing enterprise renewals, expansion goals, and complex commercial conversations.\n\nExceptional written and verbal communication skills in English, capable of presenting complex technical and business concepts to C-level executives.\n\nAgile, adaptable, and comfortable navigating fast-changing technologies (including AI tools and modern analytics architectures).\n\nRequirements\n4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts.\n\nDirect experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or API-first SaaS space.\n\nProven track record of managing complex commercial negotiations, renewals, and revenue retention targets.\n\nExperience working directly with technical persona groups (Data Engineers, Product Managers, R&D Leads, VP Engineering).\n\nStrong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a major plus.\n\nAbility to work Monday through Friday to align with international global markets.\n\nNative/Fluency in English (written and spoken).\n\nHow You’ll Ramp\nBy Day 30\nComplete Sisense onboarding and technical enablement, gaining a deep understanding of our platform, Compose SDK, and Sisense Intelligence (AI) features.\n\nShadow customer calls, executive business reviews, and platform onboarding sessions.\n\nBuild relationships with internal technical partners (Solutions Architecture, Support, Product).\n\nBy Day 60\nTake full ownership of your global book of business.\n\nFormulate strategic account penetration and risk-mitigation plans for key accounts.\n\nLead your first technical adoption and business review sessions with client executives.\n\nBy Day 90\nOperate as a trusted advisor to your accounts, driving adoption of Sisense AI/embedded capabilities.\n\nDrive predictable renewals, identify upsell opportunities, and contribute directly to NRR growth.","description_format":"text","description_chars":4147,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["BI & Dashboard Software","Embedded & Customer-Facing Analytics"],"lifecycle":[{"event":"open","at":"2026-09-07T17:39:18Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring 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