{"id":2515102,"url":"https://alion.io/job/siskinds-it-support-specialist","title":"IT Support Specialist","company":{"id":2668293,"name":"Siskinds","domain":"siskinds.com","url":"https://alion.io/company/siskinds","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":52000,"max":58500,"currency":"CAD","period":"year","gross":null,"usd_annual":41153},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-09T04:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:13:30Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"IT Support Specialist – Full-time\nWhat are you looking for?\nBe part of a cohesive team that promotes collaboration and teamwork\nOption for hybrid remote work schedule in a technologically advanced environment with exposure to many specialized computer applications\nCompetitive compensation and benefits\nProfessional development opportunities \nStrength of a big firm with the culture of a small firm\nSubsidized downtown parking \nWorking within a state-of-the-art building\nWho are we looking for?\nWe are currently seeking an IT Support Specialist for an existing vacancy within our Information Technology department. This position will require you to provide support to our Head office in London. The IT Support Specialist will provide ServiceDesk support to assist end users with technical-related issues across all lines of business applications and client hardware devices.\nQualifications:\n A minimum two-year, post-secondary diploma in Computer Systems Technology, certification or equivalent work experience in a law firm or comparable office environment. \nKnowledge or experience supporting and troubleshooting applications, software and hardware within a Microsoft Windows environment. \nA strong background and knowledge of the Microsoft Office Suite, including Office 365\nKnowledge of all Active Directory components (including DNS, DHCP, Group Policy Management), within a Windows Server infrastructure\nBasic skills for supporting an Ethernet/IP network that facilitates desktop and mobile computing and IP telephony\nKnowledge of audio-visual technology servicing modern meeting rooms\nHighly developed IT research and problem-solving skills\nAttention to detail, ability to handle a wide variety of duties in a professional manner\nSolid oral and written communication skills\nIndividual should be highly motivated, organized and dependable with excellent time management and interpersonal skills\nMust be able to frequently lift and move up to 30 lbs\nKnowledge of ITSM and the ITIL framework is considered an asset\nResponsibilities:\n Providing all aspects of ServiceDesk support services for all company end users both internal with deskside support and remote.\nWork with vendors and 3rd party support partners\nTroubleshooting, diagnosing, repairing, installing, configuring, and deploying workstations/laptops, printers, servers and other peripherals & network devices.\nIdentification and resolution of network, hardware and software related failures and issues.\nRoot cause analysis, managing technology issues and leading appropriate remedial actions.\nDocument knowledge base articles\nIdentify, document and isolate product defects across various applications used by Siskinds LLP.\nProvide QA assistance to confirm resolution to defect is properly implemented.\nPerform other duties as assigned.\nSubmit your resume by clicking “Apply” within the posting on our Careers page. Deadline for submission of resumes is October 23, 2026. As applications are reviewed throughout the duration of the posting a hiring decision may be made prior to the application deadline.\nFor candidates selected to move forward our first step is a 10–15 minute intro call to learn more about your experience and explore a mutual fit.\n\nWe are a truly cohesive team, and as such, being a team player as well as having a strong technical ability and positive attitude will make you a top runner, and ideally our chosen candidate. \nOur comprehensive in-house training and ongoing support is of the highest level. We offer competitive compensation and benefits. \nExpected Salary: $52,000 to $58,500. Compensation will be based on experience and qualifications. We welcome applications from candidates with a wide range of experience levels. If you bring additional skills or more extensive experience than outlined in the posting, we still encourage you to apply. Compensation will be adjusted to reflect the successful candidate’s qualifications and experience.","description_format":"text","description_chars":3938,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-14T09:43:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T01:23:38Z"},"pay":{"stated_usd_annual":41153,"is_top_pay":false},"html_url":"https://alion.io/job/siskinds-it-support-specialist","json_url":"https://alion.io/job/siskinds-it-support-specialist.json","meta":{"generated_at":"2026-10-15T01:23:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2668293},"rest":"https://alion.io/mcp/rest/get_company?id=2668293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiskinds-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiskinds-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiskinds-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siskinds-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiskinds-it-support-specialist"}]}