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policies, security protocols, and best practices.\n· Perform routine maintenance and inspections to ensure optimal performance of equipment\n· Build and maintain strong relationships with end users and ensure user satisfaction\nQualifications:\n· Associate's or bachelor's degree in information technology, Computer Science, or related\nfield, or equivalent work experience.\n· 2-4 years of experience in a desktop support or similar role.\n· Strong knowledge of Windows and Mac operating systems.\n· Proficiency with Microsoft Office Suite and other common software applications.\n· Experience with Active Directory, group policies, and user account management.\n· Familiarity with remote desktop tools and support software.\n· Excellent problem-solving and analytical skills.\n· Strong communication and interpersonal skills.\n· Ability to work independently and as part of a team.\n· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support\nTechnician (MCDST) 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