{"id":3214798,"url":"https://alion.io/job/sit-n-sleep-customer-service-representative-ii-2","title":"Customer Service Representative II","company":{"id":1851327,"name":"Sit 'n Sleep","domain":"sitnsleep.com","url":"https://alion.io/company/sitnsleep","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gardena, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T22:18:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-06T14:21:08Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Summary\nCustomer Service Representatives field a high number of inbound and outbound calls, emails, live chats, tickets, and social media inquiries to resolve internal and external guest issues and concerns.\nEssential Functions\nBe available in designated phone queues to ensure proper coverage is always maintained to meet team KPI’s.\nPromptly respond to emails, live chats, ticket requests and social media inquiries in a way that is up to par with the Sit ‘n Sleep brand and experience. \nUse product & policy knowledge to properly inform guests of purchase inquiries and manage customer expectations around it.\nAssist with responding to Google/Yelp Reviews - primarily the negative reviews to turn the guest’s experience around, rectify any issues to the guest’s satisfaction and restore company image.\nHandle warranty claims and act as a liaison between vendors and customers \nResolve delivery discrepancies related to product quality, incomplete deliveries, or scheduling conflicts with the assistance of delivery department personnel. \nSupport sales team with various order related issues\nProcess requests for exchange when defective, warranty or comfort issues are called in by store or customer.\nWork on detailed reports and various projects assigned individually.\nWork directly with other corporate departments to address and resolve various order related issues.\nProvide feedback to management regarding current processes and procedures to help improve department processes. \nOther projects and responsibilities may be added at the company's discretion.\nCompetencies\nExcellent time management skills and ability to multitask.\nStrong verbal and written communication skills \nTeam player who works together with multiple teams to create effective solutions.\nAttention to detail and problem solving.\nStrong organizational and planning skills\nExcellent computer skills including Microsoft Office, Outlook, \nBasic understanding of clerical procedures and systems such as recordkeeping and filing.\nAbility to work independently.\nSupervisory Responsibilities\nNo direct supervisory responsibilities.\nWork Environment\nTypical office environment with standard equipment and tasks. \nPosition requires work at a computer/video display terminal and desk for extensive periods of time. \nMust Be Willing to Work Weekends, Overtime, and Holidays\nPhysical Demands\nThe ability to work in a constant state of alertness and in a safe manner is required for this position. \nRequires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods at a stationary/mobile workstation.\nAbility to lift 20 pounds.\nAbility to maneuver packages of any weight above 20 pounds with appropriate equipment and/or assistance from another person. \nSit ‘n Sleep will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Sit ‘n Sleep. Applicants who require reasonable accommodation should submit a written request to the Human Resources Department via email at  or via telephone at 310-608-6838.\nTravel Required\nNo travel required.\nRequired Education and Experience\nEducation\n­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­High School Diploma/GED Equivalent\nKnowledge Requirements:\nTyping 40 wpm\n2+ years Customer Service and/or Call Center experience\nBasic computer knowledge\nExperience\nProven ability to handle difficult Customer Service issues and negotiate win-win solutions.\nExcellent Phone Manner & written communication skills\nStrong organizational abilities\nStrong multi-tasking abilities in a face paced environment.\nWork authorization requirements\nSit ‘n Sleep participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program.\nAffirmative Action (AA)/Equal Employment Opportunity (EEO) Statement\nSit ‘n Sleep is an AA/ EEO employer and prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.\nOther duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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