{"id":2633159,"url":"https://alion.io/job/sita-account-manager","title":"Account Manager","company":{"id":94825,"name":"SITA","domain":"sita.aero","url":"https://alion.io/company/sitaonline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-02T09:23:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T11:18:59Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"OverviewWELCOME TO SITA\nAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.\nYou'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.\nAre you ready to love your job?\nThe adventure begins right here, with you, at SITA.\nPURPOSE\nThe Account Manager is responsible for driving profitable growth across an assigned portfolio of airport, airlines, and immigration & border authorities’ customers. The role develops trusted customer relationships, identifies new business opportunities, and leads the sales process to achieve revenue and growth objectives while positioning SITA as a strategic technology partner.\nKEY RESPONSIBILITIES\nManage and grow a portfolio of airport and airline customer accounts. \nDevelop and execute account plans to drive revenue growth, customer retention, and expansion opportunities. \nBuild trusted relationships with customers and key decision makers. \nIdentify, qualify, and close new business opportunities, including cross-sell and upsell opportunities. \nUnderstand customer business challenges and align SITA's solutions to meet their operational and strategic objectives. \nMaintain a healthy sales pipeline and provide accurate sales forecasts. \nLead commercial discussions, negotiations, and business approvals. \nCollaborate with Solution Design, Commercial Management, Delivery, Bid Management, and other internal teams to develop winning customer solutions. \nAct as the primary escalation point for commercial matters and support the resolution of customer issues. \nEnsure compliance with company policies, governance requirements, and sales processes.\nQualifications\nEXPERIENCE\nMinimum 8 years of enterprise sales, account management, or business development experience. \nMandatory experience selling IT solutions or technology services to airports and/or airlines.\nProven track record of achieving or exceeding sales and revenue targets. \nExperience managing complex sales cycles and multiple stakeholders. \nDemonstrated ability to build executive-level customer relationships. \nExperience developing account growth strategies and managing sales pipelines. \nStrong commercial and negotiation skills. \nExperience working within a matrix or cross-functional organization.\nNICE-TO-HAVE\nKnowledge of airport operations, airline operations, passenger processing, airport systems, airline systems, biometric systems or aviation technology solutions. \nExperience working with large enterprise customers in the aviation, transportation, immigration/border authorities or travel technology sector. \nExperience managing renewals, competitive takeaways, and strategic account growth initiatives.\nEDUCATION & QUALIFICATIONS\nBachelor's degree or equivalent professional experience. \nQualifications in Business, Information Technology, Sales, Marketing, or Aviation-related disciplines are advantageous.\nWHAT WE OFFER\nWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\nFlex Week: Work from home up to 2 days/week (depending on your team's needs)\nFlex Day: Make your workday suit your life and plans.\nFlex-Location: Take up to 30 days a year to work from any location in the world.\nEmployee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\nProfessional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.\nCompetitive Benefits: Competitive benefits that make sense with both your local market and employment status.\nSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.\nSalary / Compensation Note\nHidden (-999)","description_format":"text","description_chars":5231,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T16:47:32Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.483,"p_room":0.36,"age_days":44,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sita-account-manager","json_url":"https://alion.io/job/sita-account-manager.json","meta":{"generated_at":"2026-10-18T11:40:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94825},"rest":"https://alion.io/mcp/rest/get_company?id=94825"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsita-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsita-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsita-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sita-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsita-account-manager"}]}