{"id":2633247,"url":"https://alion.io/job/sita-lead-servicenow-developer","title":"Lead ServiceNow Developer","company":{"id":94825,"name":"SITA","domain":"sita.aero","url":"https://alion.io/company/sitaonline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Azure","optional":true},{"name":"ITSM","optional":true},{"name":"JavaScript","optional":true},{"name":"LDAP","optional":true}],"status":"live","first_seen_at":"2026-10-01T12:42:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T18:30:14Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"OverviewWELCOME TOSITA\nWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.\nYou'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?\nAre you ready to love your job? The adventure begins right here, with you, at SITA.\nABOUT THE ROLE & TEAM:\nWe are looking for an experienced Lead ServiceNow Developer to join our team and drive the development, configuration, implementation, integration, and support of ServiceNow solutions across the organization.\nThis role is ideal for a hands-on ServiceNow professional with strong technical expertise who enjoys working closely with business stakeholders to deliver scalable and innovative solutions. While strategic platform ownership and architecture responsibilities are not the primary focus of this role, we are seeking candidates with practical experience in Customer Service Management (CSM) and Sales & Order Management (SOM), particularly in enterprise environments.\nThe successful candidate will possess strong development skills, a proactive mindset, and the ability to translate business requirements into high-quality technical solutions. You will collaborate with cross-functional teams, support platform enhancements, and contribute to the continuous improvement of ServiceNow services and capabilities.\nWHAT YOU’LL DO\nWork closely with internal and external stakeholders to understand business requirements and translate them into scalable ServiceNow solutions.\nGather, analyze, and document functional, technical, and process requirements.\nDesign, develop, configure, customize, and maintain ServiceNow applications and workflows.\nDeliver technical consulting and software development services across the ServiceNow platform, including enhancements, new functionality, and ongoing support.\nLead development and configuration activities for Customer Service Management (CSM) and Sales & Order Management (SOM) solutions.\nParticipate in the implementation, enhancement, optimization, and support of ServiceNow CSM and SOM modules within enterprise environments.\nBuild and maintain integrations between ServiceNow and external systems using REST APIs, SOAP APIs, Integration Hub, and other integration technologies.\nDevelop and support custom applications, workflows, automations, and business rules using ServiceNow best practices.\nConfigure and customize forms, workflows, UI policies, UI actions, business rules, catalogs, service portals, and related platform components.\nPerform platform maintenance activities, including incident resolution, defect management, performance optimization, upgrades, patches, and user administration.\nSupport ServiceNow release planning and testing activities, ensuring new features and updates are effectively evaluated and implemented.\nEnsure consistency across Development, QA, and Production environments.\nCreate and maintain technical documentation, testing artifacts, and operational procedures.\nSupport end users through troubleshooting, training sessions, demonstrations, and knowledge transfer activities.\nIdentify opportunities for process improvement and recommend innovative ServiceNow solutions that enhance business performance and customer experience.\nQualifications\nABOUT YOUR SKILLS:\nExperience & Certifications\n5+ years of hands-on ServiceNow experience.\n5+ years of experience within the IT industry.\nServiceNow Certified System Administrator (CSA) certification required.\nServiceNow Certified Application Developer (CAD) preferred.\nServiceNow Certified Implementation Specialist (CIS) certification preferred.\nServiceNow Micro Certifications preferred.\nITIL Foundation certification preferred.\nProven experience implementing ServiceNow solutions within enterprise environments.\nHands-on experience with Customer Service Management (CSM) and/or Sales & Order Management (SOM).\nExperience participating in enterprise implementations, enhancements, or support initiatives involving CSM and SOM.\nStrong experience configuring and customizing ServiceNow applications, workflows, forms, and business processes.\nHands-on experience developing ServiceNow scripting components including:Business Rules\nScript Includes\nClient Scripts\nUI Actions\nUI Policies\nFix Scripts\nInbound Email Actions\nFlow Designer\nClassic Workflow\nStrong experience with REST and SOAP integrations, including scripted API development.\nExperience developing custom ServiceNow applications and solutions.\nExperience supporting production ServiceNow environments and resolving complex platform issues.\nDemonstrated success delivering ServiceNow solutions that improve operational efficiency, customer experience, and business outcomes.\n\nRequired Skills\nStrong hands-on experience with ServiceNow platform development and administration.\nExperience working with Customer Service Management (CSM) and/or Sales & Order Management (SOM) modules.\nExperience configuring and customizing CSM and SOM business processes, workflows, and related capabilities.\nExperience implementing, enhancing, and supporting enterprise ServiceNow solutions.\nAgile delivery experience.\nAzure DevOps experience.\nHands-on experience with ServiceNow configuration and customization.\nStrong expertise in Flow Designer and Classic Workflow development.\nExperience creating integrations between ServiceNow and external applications.\nExperience developing custom applications on the ServiceNow platform.\nExperience troubleshooting complex workflows and integrations involving multiple external systems.\nExperience modifying and maintaining ServiceNow forms, transform maps, service catalogs, SLAs, web services, and related platform components.\nExperience with ServiceNow Service Portal development and troubleshooting.\nStrong scripting experience across the ServiceNow platform.\nAbility to create, manage, and optimize workflows and automations.\nStrong knowledge of ServiceNow development standards, best practices, and platform capabilities.\nAbility to gather requirements and translate business needs into technical solutions.\nExcellent problem-solving, communication, and stakeholder management skills.\nSelf-starter with the ability to work independently and collaboratively within global teams.\nNice to Have\nExperience working in complex ServiceNow environments involving LDAP, SSO, and Domain Separation.\nExperience with Telecom Order Management and Network Inventory Management.\nExperience with ServiceNow Field Service Management (FSM).\nExperience with ServiceNow Software Asset Management (SAM).\nExperience with Integration Hub.\nExperience developing ServiceNow custom applications.\nExperience with ServiceNow Agile Development and Test Management applications.\nExperience monitoring platform health, usage, compliance, and performance.\nExperience with HTML, JavaScript, Jelly Script, and related web technologies.\nKnowledge of SaaS, PaaS, multi-tenancy, cloud computing, and automation principles.\nExperience producing technical and end-user documentation.\nStrong presentation, communication, and training skills.\nExperience with ITSM and ITOM modules; however, candidates with direct CSM and SOM experience will be prioritized.\nWHAT WE OFFER\nWe’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\n Flex Week: Work from home up to 2 days/week (depending on your team’s needs)\nFlex Day: Make your workday suit your life and plans.\nFlex Location: Take up to 30 days a year to work from any location in the world.\nEmployee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\nProfessional Development: Level up your skills with our training platforms, including LinkedIn Learning!\nCompetitive Benefits: Competitive benefits that make sense with both your local market and employment status.\nSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process","description_format":"text","description_chars":8746,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T16:47:32Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.585,"p_room":0.9,"age_days":15,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sita-lead-servicenow-developer","json_url":"https://alion.io/job/sita-lead-servicenow-developer.json","meta":{"generated_at":"2026-10-17T21:30:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94825},"rest":"https://alion.io/mcp/rest/get_company?id=94825"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsita-lead-servicenow-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsita-lead-servicenow-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsita-lead-servicenow-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sita-lead-servicenow-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsita-lead-servicenow-developer"}]}