{"id":2633214,"url":"https://alion.io/job/sita-lead-site-reliability-engineer-expert-2","title":"Lead Site Reliability Engineer/ Expert","company":{"id":94825,"name":"SITA","domain":"sita.aero","url":"https://alion.io/company/sitaonline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":85,"open_postings":36,"ghost_share":0,"stale_share":0.611,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-27T05:46:45Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Self-Healing","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-11-18T06:47:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T06:48:00Z","board_verified":true,"closed_at":null,"days_open":343,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":342},"description":"OverviewWELCOME TO SITA\nAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.\nYou’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward-we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.\nAre you ready to love your job?\nThe adventure begins right here, with you, at SITA\nPURPOSE\nResponsible for the proactive support of products so that there is high product performance that is continuously improved. Responsible for identifying and resolving the root causes of operational incidents implementing solutions to improve stability and prevent recurrence. Manages the creation and maintenance of the event catalog to trigger events and develops both manual remediation approaches and automated workflows to resolve alerts. Oversees the deployment of IT services and solutions ensuring successful integration with minimal disruption. Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations.\nKEY RESPONSIBILITIES\nSite Reliability Engineer\nDefine, build, and maintain support systems to ensure high availability and performance.\nHandle complex cases for the Operations team.\nBuild events to add to the event catalog for the relevant product or application.\nImplement automation for system provisioning, self-healing, auto recovery, deployment, and monitoring.\nPerform incident response and root cause analysis for critical system failures.\nMonitor system performance and establish service-level indicators (SLIs) and objectives (SLOs).\nCollaborate with development and operations to integrate reliability best practices, including moving to zero downtime architecture.\nProactively identify and remediate performance issues.\nWork closely with Product, Software & Infra Engineering and Service support architects for new product productization\nEnsure Operations readiness to support new products\nCoordinate with internal and external stakeholders for feedback for continual service improvement for in scope products & drive plan till successful closure\nAccountable for the in-scope product to ensure high availability performance.\nProblem Management\nConduct thorough problem investigations and root cause analyses (RCA) to diagnose recurring incidents and service disruptions\nCoordinate with incident management teams,operations experts and collaborate with different Service Operations and Engineering teams to develop and implement permanent solutions.\nMonitor the effectiveness of problem resolution activities, provide regular reports on problem management activities, and ensure continuous improvement.\nEvent Management\nDefine and maintain an event catalog, specifying active events, thresholds, and relevant remediation, and optimize it for efficiency.\nDevelop event response protocols, provide training to teams, and ensure quick and efficient handling of incidents.\nCollaborate with stakeholders to define events, ensure coverage across the Service Operations, and drive improvements based on post-event reviews and feedback.\nDeployment Management\nOwn the quality of new release deployment for the Service Operations, ensuring a clear process and responsibilities are assigned for smooth implementation.\nDevelop and maintain deployment schedules, conduct operational readiness assessments, and manage deployment risk assessments to ensure service stability.\nOversee the execution of deployment plans, coordinate resources & process with delivery and lifecycle engineering, communicate with stakeholders, and continuously work with different stakeholders to improve deployment processes based on feedback.\nDevOps Management\nManage continuous integration and deployment (CI/CD) pipelines, ensuring smooth integration between development and operational teams.\nAutomate operational processes, monitor system performance, and resolve issues related to automation scripts to increase efficiency.\nImplement and manage infrastructure as code, provide ongoing support for automation tools, and continuously improve DevOps practices.\nQualifications\nEXPERIENCE\n8+ years of experience in IT operations service management or infrastructure management or application management including roles such as Site Reliability Engineering lead or DevOps Engineer/lead.\nProven experience in managing high-availability systems and ensuring operational reliability. \nExtensive experience in root cause analysis (RCA) incident management and developing permanent solutions for recurring service disruptions.\nExtensive expertise in monitoring and observability implementation\nHands-on experience with CI/CD pipelines, automation system performance monitoring and the implementation of infrastructure as code.\nStrong background in collaborating with cross-functional teams (development operations engineering etc.) to improve operational processes and service delivery.\nExperience in managing deployments risk assessments and optimizing event and problem management processes.\nFamiliarity with cloud technologies containerization and scalable architecture including experience with zero-downtime deployment strategies.\nKNOWLEDGE & SKILLS\nFunctional Skills:\nCollaboration\nCommunication\nProblem Solving\nIncident Management\nChange Management\nTechnical Skills:\nCloud Infrastructure (AWS, Azure)\nLinux Administration \nWindows Administration\nMonitoring & Observability\nDevOps (CI/CD) \nProgramming & Scripting Languages\nApplication Support\nPROFESSION COMPETENCIES\nBusiness Acumen\nConsultancy\nFinancial Acumen\nInfo Gathering&Processing\nOrganisational Awareness\nQuality Orientation\nCORE COMPETENCIES\nCollaboration\nCommunication\nProblem Solving\nIncident Management\nChange Management\nInnovation\nEDUCATION & QUALIFICATIONS\nEducational Background :\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\nAdvanced degree (Master’s or equivalent) is often preferred for senior positions.\nQualifications\nRelevant certifications such as Linux Administration, Certified Kubernetes Administrator (CKA)\nCertifications in cloud platforms (AWS, Azure, Google Cloud) or DevOps methodologies (e.g., Certified DevOps Professional)\nCertification in Windows Administration, Linux Administration\nWHAT WE OFFER\nWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\nFlex Week: Work from home up to 2 days/week (depending on your team's needs)\nFlex Day: Make your workday suit your life and plans.\nFlex-Location: Take up to 30 days a year to work from any location in the world.\nEmployee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\nProfessional Development: Level up your skills with our training platforms, including LinkedIn Learning!\nCompetitive Benefits: Competitive benefits that make sense with both your local market and employment status.\nSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.","description_format":"text","description_chars":7962,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T16:47:31Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.193,"p_room":0.28,"age_days":342,"expected_fill_days":43,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/sita-lead-site-reliability-engineer-expert-2","json_url":"https://alion.io/job/sita-lead-site-reliability-engineer-expert-2.json","meta":{"generated_at":"2026-10-27T07:38:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94825},"rest":"https://alion.io/mcp/rest/get_company?id=94825"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsita-lead-site-reliability-engineer-expert-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsita-lead-site-reliability-engineer-expert-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsita-lead-site-reliability-engineer-expert-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sita-lead-site-reliability-engineer-expert-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsita-lead-site-reliability-engineer-expert-2"}]}