{"id":2633234,"url":"https://alion.io/job/sita-solution-specialist","title":"Solution Specialist","company":{"id":94825,"name":"SITA","domain":"sita.aero","url":"https://alion.io/company/sitaonline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":77,"open_postings":36,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-08T07:59:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T11:25:51Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"OverviewWELCOME TO SITA\nAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.\nYou'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.\nAre you ready to love your job?\nThe adventure begins right here, with you, at SITA.\nABOUT THE ROLE & TEAM\nAs a Solution Specialist,Manager - Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports’ global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry.\nYou will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports’ wider innovation and growth vision, this role demands Customer Centric Thinking - using customer journey mapping, customer-driven design, and proactive engagement to ensure our solutions are designed around real-world needs.\nKEY RESPONSIBILITIES\nAct as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio\nAnalyze the assigned market and deliver recommended targets for building the pipeline\nContribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.\nProvide guidance to the regional teams on building solid solutions at optimal cost base\nDeliver insights on customer use cases and replicate where applicable\nShape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals\nGuide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints\nDesign and deliver product demos and solution workshops, showcasing the value of SITA’s baggage solutions in a customer’s specific context\nProvide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demandLead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals\n\nPartner with Sales and Business Development to define tailored account strategies and drive market penetration\nSupport and influence pricing strategy and commercial modelling based on value-driven outcomes for customers\nParticipate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions\nActively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange\nQualifications\nABOUT YOUR SKILLS\nExpert knowledge of airport/airline baggage technologies, including BIMs, BRS, MDS, repatriation and loading systems\nDeep knowledge of the specific aspects of the customer base in the given region and methodologies applied for successful engagement\nAccountability of the solutioN\nTechnically fluent, with a solid grasp of cloud-based solutions, APIs, and integration frameworks\nDemonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations\nProven experience in customer-centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates\nStrong design thinking mindset, consistently approaching complex problems through iterative, user-first solutioning\nComfortable navigating high-stakes, high-urgency customer interactions and translating feedback into tangible solution improvements\nAbility to collaborate across geographies and functions to co-create value with teams including Product\nManagement, Sales, and Engineering\nEffective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C-suite\nCommercially astute and analytically sound, capable of developing tailored pricing and go-to-market strategiesProficient in tools such as PowerPoint, Excel, Power BI, Visio, and Word for solution modeling and storytelling\n\nNICE TO HAVE\nExperience in introducing and scaling new solutions within the air transport industry\nOn-hands experience with presentations in industry events\nExposure to global aviation technology procurement and implementation cycles\nFamiliarity with strategic pricing models and value-based selling approaches\nExperienced professional in Information Technology, Airline/Airport passenger ground handling, or the broader Air Transport Industry technology domain.\nWHAT WE OFFER\nWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\nFlex Week: Work from home up to 2 days/week (depending on your team's needs)\nFlex Day: Make your workday suit your life and plans.\nFlex-Location: Take up to 30 days a year to work from any location in the world.\nEmployee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\nProfessional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.\nCompetitive Benefits: Competitive benefits that make sense with both your local market and employment status.\nSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.","description_format":"text","description_chars":7177,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T16:47:32Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.52,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/sita-solution-specialist","json_url":"https://alion.io/job/sita-solution-specialist.json","meta":{"generated_at":"2026-10-26T12:16:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94825},"rest":"https://alion.io/mcp/rest/get_company?id=94825"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsita-solution-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsita-solution-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsita-solution-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sita-solution-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsita-solution-specialist"}]}