{"id":2633148,"url":"https://alion.io/job/sita-specialist-service-operations-windows-linux-application-os-infrastructure-support","title":"Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)","company":{"id":94825,"name":"SITA","domain":"sita.aero","url":"https://alion.io/company/sitaonline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"A","score":86,"open_postings":33,"ghost_share":0,"stale_share":0.576,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-14T07:08:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-04T00:05:33Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"OverviewWELCOME TO SITA\nWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.\nYou'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?\nAre you ready to love your job? The adventure begins right here, with you, at SITA.\nABOUT THE ROLE & THE TEAM\nRole Summary\nWe are seeking a motivated Service Operations to join the PSO PAX organization. The ideal candidate combines an operational mindset with technical curiosity, strong analytical thinking, and hands-on scripting skills.\nThis role is perfect for someone early in their career who wants to grow into automation, DevOps practices, and deep application troubleshooting, supporting mission-critical airport systems with high reliability and service excellence.\nKey Responsibilities\nOperational Support (Primary Scope)\nMonitor, analyze, and resolve incidents across PAX applications (e.g., Self-Service Bag Drop, Touchpoints, CUPPS/Smart Path, EAM dashboards).\nPerform structured troubleshooting following proper sequencing (logs → components → dependencies → integrations).\nExecute standard operating procedures (SOPs), runbooks, and health checks.\nEscalate issues appropriately with clear technical notes and diagnostic details.\nApplication Troubleshooting\nInterpret application logs, hardware connectors, API flows, and backend telemetry to identify root causes.\nUnderstand end-to-end application flow (UI → middleware → backend → hardware → external systems).\nWork with SRE, Engineering, and Field Ops to support investigations and post-incident reviews.\nScripting & Automation\nWrite, maintain, and improve scripts (PowerShell, Python, Bash, or similar) to:Automate repetitive operational tasks\nAssist in log parsing, telemetry extraction, and data cleanup\nSupport deployment or configuration activities\n\nContribute to early-stage automation initiatives (self-healing routines, proactive checks).\nContinuous Improvement\nParticipate in problem management, identifying recurring issues.\nTo support SRE;s and Senior colleague's in Document findings, create knowledge base articles, improve SOPs, and support adoption of best practices.\nQualifications\nRequired Skills & Experience\nTechnical Skills\n3-5 years in IT operations, service support, or application troubleshooting.\nBasic-to-intermediate scripting experience (PowerShell strongly preferred; Python is a plus).\nUnderstanding of application logs, JSON/XML configuration files, and service workflows.\nFamiliarity with endpoint tools or monitoring platforms (TeamViewer DEX, Nexthink, ManageEngine, or similar).\nKnowledge of OS fundamentals (Windows required; Linux optional but beneficial).\nOperational Mindset\nStrong troubleshooting discipline: able to break down failures logically and follow proper sequencing.\nComfortable working in structured ITIL-based operational environments (Incidents, Problems, Changes).\nHigh attention to detail, especially in log review and technical analysis.\nBehavioral & Soft Skills\nCurious, self-driven, eager to learn automation and advanced troubleshooting.\nGood communication skills to collaborate with cross-functional teams (SRE, Field Services, Engineering).\nAbility to work in fast-paced support scenarios with a focus on accuracy and service quality.\nOwnership mindset - willing to dig into issues and propose improvements.\nWHAT WE OFFER\nWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\nFlex Week: Work from home up to 2 days/week (depending on your team's needs)\nFlex Day: Make your workday suit your life and plans.\nFlex-Location: Take up to 30 days a year to work from any location in the world.\nEmployee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\nProfessional Development: Level up your skills with our training platforms, including LinkedIn Learning!\nCompetitive Benefits: Competitive benefits that make sense with both your local market and employment status.\nSITA is an Equal Opportunity Employer. We value a diverse workforce. 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