{"id":2633175,"url":"https://alion.io/job/sita-technical-writer-training-content-creator","title":"Technical Writer & Training Content Creator","company":{"id":94825,"name":"SITA","domain":"sita.aero","url":"https://alion.io/company/sitaonline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":80,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":109000,"period":"year","method":"role_country_seniority_unknown","sample_n":111},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T12:53:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T03:00:55Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"OverviewWELCOME TO SITA\nAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.\nYou'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.\nAre you ready to love your job?\nThe adventure begins right here, with you, at SITA.\nPURPOSE\nAs a Technical Writer & Training Content Creator in the Design and Engineering team, you contribute to the successful adoption and support of innovative self-service products used by passengers at airports around the world. You work on real-world engineering challenges, transforming complex technical information into clear documentation, engaging multimedia content, and practical training materials across multiple phases of the product lifecycle.\nReporting to a Senior Product Manager, you work within the Passengers at Airports division, collaborating closely with engineering, product, manufacturing, service, and regulatory teams to help deliver high-quality, reliable, safe, and maintainable products to the global aviation industry.\nWhat you do\nWork closely with mechanical, electrical, regulatory, manufacturing, product, service, and support teams to translate complex engineering information into engaging training content, practical documentation, and effective learning experiences. Validate content directly on prototypes and production-representative units to ensure instructions are accurate, safe, and usable in real-world environments.\nCreate and maintain high-quality instructional videos, product demonstrations, tutorials, onboarding materials, and multimedia learning content for internal and external audiences.\nPlan, script, storyboard, record, edit, and publish professional training content covering installation, operation, troubleshooting, maintenance, upgrades, repairs, and product features.\nDevelop and maintain clear technical documentation, including installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge-base content.\nProduce supporting visual content such as technical diagrams, illustrations, annotated photographs, quick-reference guides, presentations, and training materials.\nGather, verify, and refine technical information from engineering designs, component data, bills of materials, prototypes, test units, and subject-matter experts, collaborating closely with cross-functional teams to ensure content is accurate, practical, and aligned with product needs.\nValidate procedures hands-on using prototypes or production-representative units, ensuring instructions are safe, complete, and easy to follow in real-world environments.\nSupport content required for product launches, customer training, service readiness, regulatory approvals, global market access, design reviews, customer discussions, and engineering updates.\nManage content reviews, approvals, revisions, publication, traceability, version control, and continuous improvements based on product changes, user feedback, support trends, and business needs.\nQualifications\nABOUT YOUR SKILLS\nProven experience creating engaging video content, product training materials, multimedia learning assets, or educational content for technical products.\nStrong video production skills, including planning, scripting, storyboarding, recording, editing, and publishing professional instructional content.\nAbility to transform complex technical information into clear, engaging, and easy-to-understand learning experiences for different audiences.\nExperience with video editing, screen recording, audio production, animation, or multimedia content creation tools.\nStrong visual storytelling and content design skills, with a focus on creating effective educational and training materials.\nAbility to work closely with engineers, technicians, and subject matter experts to gather, validate, and communicate technical information accurately.\nExperience creating supporting content such as user guides, knowledge-base articles, FAQs, technical documentation, or service procedures.\nUnderstanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures.\nStrong attention to detail, technical accuracy, and commitment to delivering high-quality content.\nExcellent collaboration, communication, and stakeholder management skills, with excellent written and spoken English.\nEDUCATION & QUALIFICATIONS\nBachelor’s degree or equivalent qualification in technical communication, engineering, industrial design, multimedia, or a related discipline.\nProfessional certification in technical communication, instructional design, product training, or multimedia production is an advantage.\nExperience with regulated products, certification-related documentation, accessibility, safety, or compliance documentation is an advantage.\nAdditional languages are an advantage.\nWHAT WE OFFER\nWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.\nFlex Week: Work from home up to 2 days/week (depending on your team's needs)\nFlex Day: Make your workday suit your life and plans.\nFlex-Location: Take up to 30 days a year to work from any location in the world.\nEmployee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.\nProfessional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.\nCompetitive Benefits: Competitive benefits that make sense with both your local market and employment status.\nSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.\nSalary / Compensation Note\nHidden (-999)","description_format":"text","description_chars":7190,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-10-15T16:47:32Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.495,"p_room":0.9,"age_days":12,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sita-technical-writer-training-content-creator","json_url":"https://alion.io/job/sita-technical-writer-training-content-creator.json","meta":{"generated_at":"2026-10-22T05:53:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94825},"rest":"https://alion.io/mcp/rest/get_company?id=94825"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsita-technical-writer-training-content-creator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsita-technical-writer-training-content-creator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsita-technical-writer-training-content-creator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sita-technical-writer-training-content-creator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsita-technical-writer-training-content-creator"}]}