{"id":2410301,"url":"https://alion.io/job/sitemate-account-manager-smb-2","title":"Account Manager, SMB","company":{"id":5986,"name":"Sitemate","domain":"sitemate.com","url":"https://alion.io/company/sitemate","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":78000,"currency":"GBP","period":"year","gross":null,"usd_annual":104350},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"WhatsApp","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-13T01:26:46Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T03:42:22Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Thanks for stopping by and learning more about this role at Sitemate!\nWe’d love to hear from you\nOverview\nThe SMB Account Manager will manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.\nEmployment:\nSalary:\nOTE Remuneration: £78,000 (incl Pension)\n\nBase Salary: £54,600 (incl Pension)\n\nCommission: £23,400 (incl Pension)\n\nAbout Sitemate:\nSitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world.\nStorm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records.\nWith conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture.\nOur core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site.\nWe have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.\nLife at Sitemate\nAt Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation as the principles we work by every day.\nWe move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.\nWe believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22-51.\nOur Core Values\nOur core values dictate “how we work”. We believe that basic human values such as honesty, trust and integrity are required to simply ‘get in the door’. Our values are designed to help us determine if an already great person, will be a great fit at Sitemate.\nHandle with Care: Handle with thought and care, decisions are considered and consciously delivered\n\nEverything Engineered: Everything engineered, intentional, planned and systematic\n\nQuality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all\n\nFast Tracked: Fast, incremental, and constant delivery of change\n\nHigh Vis: A high visibility, transparent and open environment\n\nRain, Hail or Shine: Show up for your team, your customers and yourself\n\nLearn more about our values:\nRead:\nOn Sitemate's Values, Culture and DNA\n\nListen:\nUnleashing your Zilla\n\nOn scaling Sitemate, diversity, and culture\n\nWhat We Offer\nCompetitive, performance-based remuneration\n\nEquity options - own a piece of what you’re helping to build\n\n25 days paid annual leave, plus sick, carer’s, and compassionate leave\n\nParental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)\n\nLearning & Development - professional growth budget and transparent career plans\n\nEmployee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources\n\nLaptop and home office setup budget\n\nFlexible work - a hybrid rhythm, with 2 to 3 days in office, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year\n\nCommunity & Connection - weekly catered lunches, global offsites, and “Life Story” sessions\n\nLondon office perks - large private outdoor terrace, on-site showers & bike storage, surrounded by cafés, galleries & vibrant nightlife in the heart of Shoreditch and a 5-minute walk to Old Street tube\n\nEqual Opportunity\nWe’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.\nLearn More About Sitemate\nPodcasts\n2026: CRO Lance Hodgson - on why the built world is jumping straight to AI and what that changes\n\n2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture\n\n2022: CTO Tim Bray - on building quality features that solve real customer problems\n\nWant to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate\n⭐ Read what our customers say: G2 Crowd, Trust Radius\nTeam Offsites: 2022, 2023, 2024, 2025\nDay-to-Day\nRun structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.\n\nProspect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.\n\nManage renewal cycles end-to-end, including pricing, negotiation, and contracting.\n\nPartner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.\n\nPrioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.\n\nMaintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.\n\nCollaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.\n\nChallenges\nBalancing a relatively high-volume portfolio (200 accounts) in a fact paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities.\n\n\"Hunting\" and prioritising within 200 accounts to book in account review meetings to search for opportunities Timing commercial conversations appropriately, ensuring opportunities are pursued when customers are genuinely ready.\n\nNavigating stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors.\n\nDriving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals.\n\nWho This Role is For\nSomeone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value.\n\nA proactive operator who’s comfortable running multiple deal cycles at once across 200 accounts and knows how to create momentum with busy operational stakeholders.\n\nSomeone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results.\n\nWho This Role isNotFor\nSomeone who prefers a steady, account-management-style role focused on long-term relationship building rather than fast-moving new business sales.\n\nSomeone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities.\n\nAnyone who relies heavily on high-intent leads and isn’t comfortable driving proactive outreach, structured follow-up, or creating momentum with lower-intent prospects.\n\nSkills & Tools\nMust Have:\nStrong prioritisation and time management\n\nExperience in SaaS sales environment\n\nGrowth mindset: Can receive feedback and change behaviour\n\nGreat collaborator. Easy to work with and iterate ideas with\n\nNice to Have:\nBuilt world landscape knowledge & experience\n\nEssential Tools:\nSalesforce\n\nMicrosoft Office Suite\n\nBonus Tools:\nFront\n\nSlack\n\nLoom\n\nPLEASE Note:\n We hire directly and don’t work with agencies","description_format":"text","description_chars":8124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Flexible schedule","Home office","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Construction","Document AI"],"lifecycle":[{"event":"open","at":"2026-10-13T01:58:53Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":104350,"is_top_pay":false},"html_url":"https://alion.io/job/sitemate-account-manager-smb-2","json_url":"https://alion.io/job/sitemate-account-manager-smb-2.json","meta":{"generated_at":"2026-10-24T06:52:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5986},"rest":"https://alion.io/mcp/rest/get_company?id=5986"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsitemate-account-manager-smb-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsitemate-account-manager-smb-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsitemate-account-manager-smb-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sitemate-account-manager-smb-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsitemate-account-manager-smb-2"}]}