{"id":3069922,"url":"https://alion.io/job/siteminder-configuration-success-analyst","title":"Configuration Success Analyst","company":{"id":4767,"name":"SiteMinder","domain":"siteminder.com","url":"https://alion.io/company/siteminder","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0.091,"time_to_fill_p50_days":34,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T08:32:14Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T09:51:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.\nWhat we do...\nRight now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.\nThat’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.\nAbout the Customer Configuration Analyst role...\nThe Configuration Success Analyst will provide frontline technical assistance and support the scalability of customer success globally by leading the end-to-end customer experience from onboarding and retention. The successful candidate will become an important asset to the back-end team that will help our client’s customers become successful with the products.\nThe ideal candidate will build strong relationships with customers ensuring the successful setting up of our client’s products. The analyst’s efforts will drive overall customer satisfaction and happiness.\nWhat you’ll do…\nProvide back-office technical and configuration support for SiteMinder products and services, assisting internal teams and external customers across APAC, EMEA, and AMER regions, with a primary focus on English-speaking markets.\n\nHandle contract-related administrative tasks, including reviewing, updating, and processing contract information accurately.\n\nProcess product drop-offs and complete the required system updates and administrative steps in line with internal procedures.\n\nManage assigned CRM cases, queues, and back-office requests, ensuring tasks are completed accurately and within agreed service level agreements (SLAs).\n\nInvestigate technical and configuration issues, identify possible causes, and coordinate with the appropriate internal teams to resolve or escalate complex cases.\n\nMaintain accurate and complete case documentation, ensuring all actions, updates, and resolutions are properly recorded in the CRM system.\n\nMeet individual and team productivity targets, quality standards, and other key performance indicators (KPIs).\n\nPrioritize workloads effectively and manage multiple cases and administrative tasks in a high-volume, deadline-driven environment.\n\nWork closely with internal teams to ensure smooth case handling, accurate processing, and timely resolution of requests.\n\nIdentify recurring issues and suggest process improvements to help improve team efficiency, accuracy, and customer outcomes.\n\nSupport team knowledge-sharing and assist with training new team members on processes, systems, and best practices.\n\nFollow company policies, established procedures, and security guidelines, escalating any security concerns or potential breaches through the proper channels.\n\nAssist with other back-office tasks and administrative requests as required by management.\n\nWork on a 24/7 rotating roster, with shifts changing quarterly between morning and night schedules, to support multiple regions.\n\nWhat you'll have…\nExperience in back-office support, technical support, product configuration, contract administration, case management, or a similar administrative or operations role.\n\nStrong attention to detail and the ability to process information accurately while following established procedures.\n\nGood troubleshooting and problem-solving skills, with the ability to investigate issues, identify root causes, and determine the appropriate next steps.\n\nStrong written English communication skills, with the ability to document cases clearly and communicate effectively with internal teams and customers when needed.\n\nExperience using CRM systems, managing case queues, and maintaining accurate records is an advantage.\n\nExperience working in a high-volume, SLA- and KPI-driven environment, with the ability to meet productivity, quality, and turnaround time targets.\n\nComfortable working across multiple computer systems, platforms, and applications at the same time.\n\nStrong organizational and time management skills, with the ability to prioritize tasks, manage multiple requests, and work independently under pressure.\n\nA collaborative mindset and the ability to work effectively with different teams and stakeholders.\n\nWillingness to learn new systems, adapt to changing processes, and contribute to continuous improvement.\n\nAbility to work in a fast-paced and dynamic environment, including a 24/7 rotating shift schedule.\n\nExperience in the technology or hospitality industry is an advantage.\n\nOur Perks & Benefits…\n- Hybrid working model (in-office & from home)\n- Mental health and well-being initiatives\n- Paid birthday, study and volunteering leave every year\n- Sponsored social clubs, team events, and celebrations\n- Employee Resource Groups (ERG) to help you connect and get involved\n- Investment in your personal growth offering training for your advancement\nDoes this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.\nWhen you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.\nThink this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.\nWhen you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.","description_format":"text","description_chars":6326,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-22T09:09:05Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/siteminder-configuration-success-analyst","json_url":"https://alion.io/job/siteminder-configuration-success-analyst.json","meta":{"generated_at":"2026-10-25T13:20:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4767},"rest":"https://alion.io/mcp/rest/get_company?id=4767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiteminder-configuration-success-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiteminder-configuration-success-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiteminder-configuration-success-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siteminder-configuration-success-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiteminder-configuration-success-analyst"}]}