{"id":3040684,"url":"https://alion.io/job/siteminder-customer-tech-support-german-2","title":"Customer Tech Support - German","company":{"id":4767,"name":"SiteMinder","domain":"siteminder.com","url":"https://alion.io/company/siteminder","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0.077,"stale_share":0.692,"repost_share":0.077,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EMEA time zones","utc_offset_min":0,"utc_offset_max":3},"hiring_geo_confidence":"inferred","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:09:42Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T00:23:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.\nWhat We Do...\n Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.\nThat’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.\nAbout the German Tech support role...\nThe role will provide technical assistance and advice to SiteMinder customers and partners across the region.\nYour knowledge and insights will be key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.\nWhat you’ll do…\nProvide technical support for all SiteMinder-labelled products and services to internal and external customers.\n\nDevelop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.\n\nIdentify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.\n\nEnsure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.\n\nAct as a technical expert, identifying issues and communicating issues and requirements internally.\n\nWhat you have…\nHigh level of Customer service and IT technical skills.\n\nFluent German and English communication skills, both written and verbal.\n\nStrong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.\n\nCuriosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.\n\nTech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.\n\nStakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.\n\nOpenness to learning and feedback.\n\nThis role will work EMEA time zone\n\nOur Perks & Benefits…\n- Mental health and well-being initiatives\n- Generous parental (including secondary) leave policy\n- Paid birthday, study and volunteering leave every year\n- Sponsored social clubs, team events, and celebrations\n- Employee Resource Groups (ERG) to help you connect and get involved\n- Investment in your personal growth offering training for your advancement\nThink this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.\nWhen you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.","description_format":"text","description_chars":3669,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Delhi","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-21T22:38:44Z"},{"event":"close","at":"2026-10-22T09:09:05Z"},{"event":"reopen","at":"2026-10-22T16:38:27Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/siteminder-customer-tech-support-german-2","json_url":"https://alion.io/job/siteminder-customer-tech-support-german-2.json","meta":{"generated_at":"2026-10-23T00:56:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1570,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4767},"rest":"https://alion.io/mcp/rest/get_company?id=4767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsiteminder-customer-tech-support-german-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsiteminder-customer-tech-support-german-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsiteminder-customer-tech-support-german-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/siteminder-customer-tech-support-german-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsiteminder-customer-tech-support-german-2"}]}