{"id":1592375,"url":"https://alion.io/job/sitetracker-business-analyst","title":"Business Analyst","company":{"id":7358,"name":"Sitetracker","domain":"sitetracker.com","url":"https://alion.io/company/sitetracker","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T16:59:39Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-06T01:54:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Opportunity\nThis is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight.\nYou’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement.\nWith genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow.\nWhat You’ll Do\nAs a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value.\nYou’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption.\nSuccess means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value.\nThe Skills You’ll Have\nClient Leadership & Service Velocity\nLead day-to-day client engagements and recurring service delivery with clear ownership and accountability.\nRun effective client syncs that establish priorities, surface decisions, and remove blockers.\nMaintain momentum across multiple client accounts while keeping stakeholders aligned on next steps.\nTurn passive client relationships into active, value-focused engagements that create expansion readiness.\nUse structured approaches to drive platform usage and strengthen adoption.\nBacklog Generation & Priority Management\nGather business requirements and translate them into clear, actionable backlog items or user stories.\nGuide clients through competing priorities and focus work on the highest business value.\nTrack backlog burn-down and service usage to keep delivery visible and on pace.\nProactively identify operational gaps during routine BAU interactions and convert them into valuable future work.\nApply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality.\nHigh-Volume Portfolio Execution & Agency\nUse strong organizational systems to manage multiple concurrent client workloads without losing momentum.\nTake proactive ownership of client issues from identification through resolution.\nLearn platform updates and customer business processes quickly and apply that knowledge in delivery.\nManage a high-volume client portfolio while protecting customer satisfaction and retention.\nCreate reusable client-facing materials and operational templates that make delivery more scalable.\nSitetracker & Salesforce Conceptual Knowledge\nNavigate core Salesforce concepts including objects, fields, layouts, and basic flows or rules.\nConfigure and maintain functional settings within Sitetracker or comparable platform software.\nTroubleshoot standard platform and BAU service issues with a structured, practical approach.\nApply Sitetracker configuration best practices to customer needs.\nTranslate complex client operational workflows into clean, usable Sitetracker solutions.\nWithin 90 Days, You’ll:\nCreate clear visibility into service usage, backlog health, and upcoming priorities so customers and internal stakeholders understand progress and where value will be delivered next.\nDemonstrate strong agency by proactively identifying blockers and operational gaps, driving issues through resolution, and escalating thoughtfully when additional expertise is required.\nTake ownership of day-to-day backlog management for assigned accounts, maintaining sufficient pipeline, prioritizing work by business value, and keeping delivery moving without relying on TAM oversight.\nEstablish trusted working relationships and a consistent engagement cadence across your assigned client portfolio, with clear priorities, decisions, owners, and next steps.\nBuild a working command of Sitetracker, core Salesforce concepts, and the recurring services operating model so you can independently handle standard BAU requests and translate customer needs into clear, actionable work.\nWithin 180 Days, You’ll:\nContribute reusable requirement-gathering approaches, client-facing materials, or operational templates that improve consistency and scalability across recurring services delivery.\nMaintain consistent service velocity across multiple concurrent accounts while protecting delivery quality, customer satisfaction, and alignment on business outcomes.\nDemonstrate measurable progress in platform usage and adoption by connecting customer business processes to practical Sitetracker configurations and recommendations.\nBuild a sustainable pipeline of valuable work by moving beyond reactive requests to proactively uncover customer needs, operational gaps, and the next logical phase of platform improvement.\nIndependently lead your portfolio of recurring services engagements, running effective client syncs and managing priorities, backlog, and delivery with minimal oversight.\nWithin 365 Days, You’ll:\nRaise the bar for the Business Analyst role by sharing repeatable practices and insights that strengthen delivery quality, customer retention, expansion readiness, and the scalability of the recurring services model.\nDemonstrate strong functional knowledge of Sitetracker and Salesforce concepts by translating complex customer workflows into scalable, usable solutions and independently resolving standard platform challenges.\nBecome a trusted advisor who understands each customer’s operating model well enough to anticipate needs, recommend meaningful platform improvements, and turn BAU conversations into opportunities for greater adoption and value.\nMaintain healthy, prioritized backlogs and predictable service velocity across your accounts, with proactive pipeline generation reducing periods of low-value or reactive work.\nOperate as a trusted standalone engagement lead across your portfolio, owning the client experience end to end and consistently delivering measurable value from customers’ recurring services investment.","description_format":"text","description_chars":7324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-10-01T16:32:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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