{"id":3481408,"url":"https://alion.io/job/sitime-sr-engineer-customer-quality-2","title":"Sr. Engineer, Customer Quality","company":{"id":58930,"name":"SiTime","domain":"sitime.com","url":"https://alion.io/company/sitime","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-16T01:21:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-02T11:38:24Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About SiTime\nSiTime is the Precision Timing company.\nTiming is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.\nOur semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com.\nJob Summary\nLead customer engagement as SiTime’s primary liaison for product and service quality and reliability matters. Investigate and resolve quality issues, communicate status and findings to customers, and coordinate corrective actions with internal teams.\nIt is not necessary to meet all job requirements to be a qualified candidate for the position. \nResponsibilities:\nCoordinate customer complaint investigations with local Failure Analysis (FA) and Product Engineering teams, communicate findings to customers, and manage related claims.\nPartner with Engineering and FA teams to ensure global alignment during quality investigations and manage customer relationships throughout issue resolution.\nReview and submit customer-requested documentation, including product qualification, reliability, 8D, and FA reports.\nVisit customer sites proactively or as requested.\nCoordinate and actively participate in customer visits related to quality activities and audits.Address customer observations by leading root-cause analysis, implementing corrective actions, and verifying their effectiveness.\nOwn PPAP preparation and execution to achieve successful completion and customer approval\n\nQualifications & Requirements: \nBachelor’s degree in Engineering, Business, Quality, or a related discipline.\nRequired experience with semiconductor manufacturing processes, including wafer fabrication, package assembly, and test.\nA minimum 5 years of experience in customer, manufacturing, or supplier quality within the semiconductor industry.\nKnowledge of CMOS and microelectromechanical systems (MEMS) devices is preferred.\nStrong proficiency in structured problem-solving methodologies, including 8D, fishbone analysis, 5 Whys, and Is/Is Not analysis.\nProficiency in quality tools and process and production control methods, including APQP, control plans, FMEA, GD&T, MSA, PPAP, and SPC.\nDesired Characteristics & Attributes:\nHighly self-motivated, with a strong drive to deliver meaningful results.\nDemonstrated commitment to continuous learning.\nAbility to lead and collaborate effectively with diverse cross-functional teams.\nExcellent organizational and follow-through capabilities, with strong written, verbal, and presentation skills.\nStrong attention to detail and project management skills, with the ability to manage multiple priorities independently in a fast-paced environment.\nCompensation: \nAt SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.\nIn addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals-reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.\nSiTime is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of any characteristic protected by applicable law.\nLearn More about SiTime: Review the Get to Know SiTime section of our career page to explore our culture, values, and what makes us unique. \nInnovation on Top - Philosophies of Innovation with Rajesh Vashist\nFabrication Knowledge - An Interview with Rajesh Vashist\n SiTime Corporation - YouTube","description_format":"text","description_chars":4270,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Passive Components & Connectors","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-10-29T20:14:17Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.87,"p_room":0.9,"age_days":17,"expected_fill_days":29,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/sitime-sr-engineer-customer-quality-2","json_url":"https://alion.io/job/sitime-sr-engineer-customer-quality-2.json","meta":{"generated_at":"2026-11-02T14:50:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58930},"rest":"https://alion.io/mcp/rest/get_company?id=58930"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsitime-sr-engineer-customer-quality-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsitime-sr-engineer-customer-quality-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsitime-sr-engineer-customer-quality-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sitime-sr-engineer-customer-quality-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsitime-sr-engineer-customer-quality-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3481408}},{"tool":"search_jobs","arguments":{"company":"sitime.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3481408},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}