{"id":2944467,"url":"https://alion.io/job/situation-group-it-technician","title":"IT Technician","company":{"id":8184,"name":"Situation Group","domain":"situationgroup.com","url":"https://alion.io/company/situationgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:23:32Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T17:40:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day.\nWhat You’ll Do\nWe are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events. In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines.\nThe ideal candidate has a \"no task too small\" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams.\nOur office is located in midtown Manhattan. This role is required to be in-person 5 days a week (Mon-Fri).\nSample Day-to-Day Responsibilities\nCross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations.\nSoftware Management: Install, configure, and troubleshoot various software used by different departments throughout the company.\nNetwork Maintenance: Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups.\nHardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.).\nAV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches.\nOnboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1.\nRequirements\nExperience: 2-3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry.\nCertifications: Active CompTIA A+ and CompTIA Network+ certifications are required.\nOS Expertise: Deep knowledge of macOS and Windows troubleshooting.\nNetworking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting.\nCommunication: Ability to explain technical concepts to \"non-techy\" creative professionals with patience and clarity.\nBenefits\nWe offer a competitive base salary and a range of benefits and perks:\n Salary range: $65,000 - $85,000 per year, commensurate with experience\nHealth care plan (medical, dental and vision)\nRetirement plan with employer match\nLife and disability insurance\nGenerous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays\nPaid family leave\nCold brew coffee, snacks and fresh fruit\nWellness resources\nSpecial access to New York City’s arts and entertainment scene\nWe have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune.\nOur Company\nSituation Group is a digital-first collective of award-winning advertising agencies. We partner with leading entertainment, education and mission-driven brands, including WICKED on Broadway, The Metropolitan Opera, Columbia University, and No Kid Hungry.","description_format":"text","description_chars":3318,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-20T18:23:32Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/situation-group-it-technician","json_url":"https://alion.io/job/situation-group-it-technician.json","meta":{"generated_at":"2026-10-25T21:15:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8184},"rest":"https://alion.io/mcp/rest/get_company?id=8184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsituation-group-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsituation-group-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsituation-group-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/situation-group-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsituation-group-it-technician"}]}