{"id":3781671,"url":"https://alion.io/job/situsamc-analyst-product-support","title":"Analyst, Product Support","company":{"id":2786781,"name":"SitusAMC","domain":"situsamc.com","url":"https://alion.io/company/situsamc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MS SQL","optional":false}],"status":"closed","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T07:37:50Z","board_verified":false,"closed_at":"2026-11-08T07:37:50Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.\nAt SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!\nThe professional in this position is as a liaison between SitusAMC and our clients to facilitate the delivery and implementation of Inhouse software and configuration into client production environments. This position receives, validates, and routes software defects internally for resolution. This position will also provide training to both clients and internal team members. In normal times this position travels nationally to support client installations.Essential Job Functions:\nIssues validations, internal and external \nPerforms Testing of Inhouse Applications for Project and Support-related activities \nProvides Client Admin, Client End-User, and Internal trainings, performs both on-site and utilizing VSD (Virtual Service Delivery) \nUpgrades Features, Enhancements, Issue Reviews, and Custom Configuration demonstrations \nConducts Inhouse developed Application Configuration, Setup, and Installation \nDevelops Inhouse Application knowledge and understanding of Business Concepts \nCreate Specifications (Findings, Extensions, Enhancements), Documentation (User Guides, Release Notes, Configurations) \nAnalyzes Specification and requirements \nTravel up to 15% \nSuch other activities as may be assigned by your manager \nQualifications/ Requirements:\nAssociates degree or equivalent combination of education and experience \nEntry level professional with 0-2 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent.\nStrong working knowledge of Microsoft SQL Server, Internet browser software, and Microsoft Office suite \nExhibits ability to learn and apply new skills \nIdentifies and resolves problems in a timely manner gathering and analyzing information skillfully \nWorks cooperatively in group situations; works actively to resolve conflicts \nDisplays strong customer service acumen and skills \nAdapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation \nAbility to follow instructions and responds to management direction \nAbility to work independently \nTakes initiative and undertakes self-development activities \nDemonstrates accuracy and thoroughness \nDemonstrates Strong business acumen \n#LI-AS1 #LI-Remote\nNote: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.\nThe annual full time base salary range for this role is\n$55,000.00 - $75,000.00Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.\nPay Transparency Nondiscrimination Provision\nSitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nKnow Your Rights, Workplace Discrimination is Illegal","description_format":"text","description_chars":4617,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Financial Software & Embedded Finance","Real Estate Appraisal"],"lifecycle":[{"event":"open","at":"2026-11-05T01:09:42Z"},{"event":"close","at":"2026-11-08T07:37:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":7,"green_card_filings_12m":2,"median_offered_wage_usd":141500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/situsamc-analyst-product-support","json_url":"https://alion.io/job/situsamc-analyst-product-support.json","meta":{"generated_at":"2026-11-09T09:30:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2786781},"rest":"https://alion.io/mcp/rest/get_company?id=2786781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsitusamc-analyst-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsitusamc-analyst-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsitusamc-analyst-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/situsamc-analyst-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsitusamc-analyst-product-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3781671}},{"tool":"search_jobs","arguments":{"company":"situsamc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3781671},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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