{"id":2644959,"url":"https://alion.io/job/situsamc-sr-endpoint-administrator-remote-us","title":"Sr Endpoint Administrator - Remote US","company":{"id":2786781,"name":"SitusAMC","domain":"situsamc.com","url":"https://alion.io/company/situsamc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"Windows","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-15T19:50:30Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T08:49:53Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.\nAt SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!\nThis role oversees timely delivery of standardized equipment to end users whether they are internal users working for the same company or external users who have contracted services for SitusAMC applications. This requires both knowledge of the software and hardware systems being supported and effective personnel management skills.Essential Job Functions:\nWork with user groups to ensure operational stability and that applications meet the practical needs of the company\nBuilds relationship with key user and operation groups to identify and resolve business issues. Interact with department managers on matters requiring coordination across organizational lines\nResolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary\nMarket to and train the user community on new products, services, features, and processes as they apply to Endpoint Services\nMaintains a high level of customer satisfaction with regards to reliability and functionality of our supported computers\nResponsible for generating and monitoring of appropriate management reporting tools.\nEvaluate and select hardware standards, including global laptops\nNegotiate bulk hardware purchases with manufacturers and resellers\nManage the endpoint provisioning process, including imaging, policies, and software packaging\nPlan and execute global deployments, including security patching, OS updates, software deployment, group policy changes\nProvide lead on technical projects as assigned which will include being responsible for budget, monitoring implementation and handling vendor relationship\nForecast systems needs for leading, supporting, informing, and improving the endpoint management operations\nAssess requirements, plan, implement, monitor, and report on key performance indicators for all endpoints as it relates to patching and life-cycle management\nOversee all requests, incidents and problems related to Endpoint Management\nParticipate in root cause analysis of widespread issues affecting SitusAMC at an operations level\nEscalate issues seen by operations and service desk (as required) to upper management and participate in planning sessions to remediate these issues\nProvide data and reporting of KPI’s and trends to upper management on a weekly, monthly, and as needed basis\nParticipate in communicating outage/emergency activities to the organization\nManage vendor relationships as it relates to daily operational needs\nParticipate in the improvement of Service and Business Level Agreements as it pertains to Endpoint Management to set proper expectations and measure performance\nPerform post-resolution follow ups with end user and team members as required\nAlert upper management to emerging trends in incidents and other ITIL processes\nResponsibly handle confidential data\nContinuously improve upon technical / management skills\nReview and suggest revision of SOPs and FAQs submitted to management for approval in assisting end users / clients\nSuch other activities as may be assigned by your manager\nQualifications/ Requirements:\nAssociate degree in technical field or equivalent combination of education and experience\nMinimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.\n6 year of experience in Endpoint Management or related field\nComp TIA Network+ and A+ certifications are a plus\nMicrosoft certifications are a plus\nKnowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations\nExtensive experience with VDI, Active Directory, O365, Windows OS and File shares\nFamiliar with Windows server OS 2012 and above\nProficient in basic network and security fundamentals\nExceptional written and oral communication skills\nExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills\nStrong documentation skills and a willingness to assist with documentation\nSelf-Starter with ability to work as part of a team and individually as required by specific project needs\nExcellent time management skills and the ability to prioritize\nPossess the traits of having patience, being thorough and innovative\nAbility to work independently with minimal supervision\nAbility to conduct research into a wide range of computing issues is required\nAbility to absorb and retain information quickly\nAbility to present ideas in user-friendly, business-friendly, and technical language\nHighly self-motivated and directed\nAttention to detail\nAbility to effectively prioritize and execute tasks in a high-pressure environment\nExceptional customer service orientation\nMust be able to physically to handle and set up technology equipment. Can require lifting to 50lbs.\n#LI-AS1 #LI-Remote\nNote: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.\nThe annual full time base salary range for this role is\n$110,000.00 - $130,000.00Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.\nPay Transparency Nondiscrimination Provision\nSitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nKnow Your Rights, Workplace Discrimination is Illegal","description_format":"text","description_chars":7238,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Financial Software & Embedded Finance","Real Estate Appraisal"],"lifecycle":[{"event":"open","at":"2026-10-15T19:50:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:45","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/situsamc-sr-endpoint-administrator-remote-us","json_url":"https://alion.io/job/situsamc-sr-endpoint-administrator-remote-us.json","meta":{"generated_at":"2026-10-23T06:36:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2786781},"rest":"https://alion.io/mcp/rest/get_company?id=2786781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsitusamc-sr-endpoint-administrator-remote-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsitusamc-sr-endpoint-administrator-remote-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsitusamc-sr-endpoint-administrator-remote-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/situsamc-sr-endpoint-administrator-remote-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsitusamc-sr-endpoint-administrator-remote-us"}]}